Ok, so ive had my 360 for a year or so.... now it starts freezing all of a sudden. It froze like 5 straght times after 10 mins of play or so.

So i have to send it back in. They cant do a repair order right now because their system is doing maintenence, but tomorrow ill be able to....

anyone had to send theirs back in? how long does it take, did they fix it? etc.

mine was manufactured december 9th 2005, so i am within the free-repair zone. :-D

11/7/2006 5:48:40 PM

I'm on the phone right now for the red lights of death.

11/7/2006 6:28:52 PM

man bad timing too with gears of war coming out

11/7/2006 6:32:48 PM

Jesus Christ, I'd almost drop $400 to get a new one myself if it meant not having to listen to Fatboy Slim while I'm on hold.

11/7/2006 6:39:20 PM

gun to the temple, your weapon of choice?

11/7/2006 6:44:31 PM

just get the ps3 when it comes out

11/7/2006 6:46:13 PM

Woot, they are sending me a new defective 360 free of charge.

[Edited on November 7, 2006 at 6:53 PM. Reason : ]

11/7/2006 6:50:52 PM

they said that if they cant fix it within two days, they will send a new one free of charge. Mine was manufactured on 12-9-05, so I am in the "fucked up batch" group. Amazed it lasted this long.

11/7/2006 10:35:49 PM

i got the media remote, so it musta been an early model, but it has been thankfully red light free thus far.

11/7/2006 10:45:23 PM

Quote :

"they said that if they cant fix it within two days, they will send a new one free of charge."

I hope you do know that by "new" they mean "new to you". Getting a refurbished unit doesn't seem so bad to me after a year of use but getting one after 1.5 weeks of use is wrong IMO (never bying HP again ).

11/8/2006 8:57:56 AM

Quote :

"Jesus Christ, I'd almost drop $400 to get a new one myself if it meant not having to listen to Fatboy Slim while I'm on hold."

11/8/2006 9:21:25 AM

Quote :

"just get the ps3 when it comes out "

i am sure that the ps3 will not have any early hardware issues whatsoever. yay sony.

11/8/2006 9:33:22 AM

there is nothing that sony has that has sold me on buying a ps3, nothing

11/8/2006 10:34:55 AM

Well I can't wait to get one so I can start playing my vast collection of blu-ray discs on my NTSC TV.

11/8/2006 10:39:54 AM

Quote :

"i got the media remote, so it musta been an early model, but it has been thankfully red light free thus far."

me too

11/8/2006 11:00:38 AM

it says on the back of your 360 when it was manufactured. Do they not come with a media remote now? I got one in mine, also.

11/8/2006 11:01:18 AM

i've heard they are prett quick with shipping...like 1-2 weeks from the time you send it to them you'll have it/a new one back

course you could always try taking it to walmart

i wonder if walmart would let you swap hdds though

11/8/2006 11:38:29 AM

Quote :

"just get the ps3 wii when it comes out"

11/8/2006 2:03:15 PM

mine crapped out over the summer. took about 2 weeks from the time i shipped it to them and got it back.

the one they sent me would finally turn on and not freeze...but it wouldn't recognize or play any discs i put in it.

so i had to send it back for another 2 weeks until they finally sent me one that worked.

11/8/2006 5:08:34 PM

so my 360 was delivered to them yesterday. Is there anywhere I can go to check the status of it once it has arrived to them, or when they ship it out?

11/15/2006 3:00:18 PM

call?

11/15/2006 3:21:16 PM

Please I have a match tonight can anyone help me fix it

11/15/2006 3:37:44 PM

ha

11/15/2006 3:50:55 PM

I sent mine out today.

please i have a match tonite

11/15/2006 5:12:31 PM

mine has started freezing pretty consistently. i think it might be the game, but im not sure. should i expect some red lights soon?

11/15/2006 5:45:43 PM

mine has fucked up a couple of times.....i had to sell NCAA 2007 b/c i couldn't make it thru a whole game without getting a dirty disk error. Besides that i have turned it on and the 360 will come on but not boot up. It did that a couple times and i just turned it off and back on and it has worked fine. When it didnt boot up or whatever sometimes i would get one red light but i havent gotten the doomed 3 red lights.

11/15/2006 6:12:15 PM

So, everyone that is experiencing problems... do you have a system with an earlier manufacturing date or are your systems fairly new.

The optical drive on my Xbox is finally starting to give out (dirty disk errors/freezing up) and I've thought about buying a 360 when the backwards compatibility list covers all my games (so, basically never) but I find it discouraging that the dirty disk errors haven't gone away.

11/16/2006 7:56:11 AM

only thrown disk errors i got were with oblivion. now mine just freezes and i cant quite diagnose it. i probably should play another game for a while to determine the cause.

11/16/2006 8:30:53 AM

360 is a pain in the ass. I love it, but its a pain in the ass. I hope PS3 doesnt have these problems, because im gonna get one of them too.

11/16/2006 9:20:37 AM

my launch day one didnt do anything except die in march...since then, my 2nd generation one or whatever you wanna call it has been good to me (knock on wood)...

11/16/2006 9:50:56 AM

Dear children:

Never buy the 1st release of a console unless you plan on it breaking.

11/16/2006 12:04:57 PM

hahah

got mine the first day it came out

it has not as so much froze on me yet

but, when i first got it it run idle over night and did not play a game on it for the first few days, and just turned it on for a few hours each day- maybe this helped i dunno. the reason i did that was because it smelled just like a 'computer' (i know it is a computer of some sort) when i powered it on, and i just wanted the smell to go away before i started playing with it.

11/16/2006 2:19:04 PM

^ i kinda did the same thing, also got mine the day it came out w/ zero major problems.

only thing ive ever had ne trouble w/ is the occasional CD scratch but overall shits workin good.

11/16/2006 3:43:35 PM

Quote :

"hahah got mine the first day it came out it has not as so much froze on me yet but, when i first got it it run idle over night and did not play a game on it for the first few days, and just turned it on for a few hours each day- maybe this helped i dunno. the reason i did that was because it smelled just like a 'computer' (i know it is a computer of some sort) when i powered it on, and i just wanted the smell to go away before i started playing with it."

same here...no problems...knock on wood once again

11/16/2006 3:48:13 PM

apparantly they lost my repair order and i had to do another one. 6-7 more days.

11/17/2006 2:20:57 PM

day 15...still no 360. called today and they told me the shipping carrior was "Null." I tried to explain to the Jap that if he looked it up in the dictionary, "null" is not actually a parcell delivery service.

Sooo...still no 360. They told me to call monday. I hate microsoft.

[Edited on November 22, 2006 at 10:47 AM. Reason : hjllk]

11/22/2006 10:42:43 AM

My 360 recently got the 3 red lights of death. it was working fine last night when i was playing gears of war but then when i go to turn it on today i got the 3 blinking red lights. thing is that i got it back in june and the warranty is up so i called MS and they said its $139.90 to send it to them to fix it.

FUCK! that's 1/3 of what I paid when i bought it!

does anyone know of a way 2 fix it without sending it to fucking MS?

11/25/2006 8:10:20 PM

^ you should call up ms again and start bitching

ask to speak to managers and manager's managers

11/25/2006 8:18:39 PM

Yah ok I will call and give them hell...

If i do have to send it in, do i have to send the hdd as well? i dont want to loose all my saved games and shit

11/25/2006 8:34:31 PM

I'm currently 13 days out and they still haven't even entered the fact that they have the console into their systems.

I've gotten to the point where I hang up and call back if the person on the other end of the line is not American. The last Indian guy managed to send me a prepaid box 2 weeks after they recieved my console (per UPS).

^Btw, you can try this: http://www.youtube.com/watch?v=NYv6b7MndJk if your warranty is already void.

[Edited on November 25, 2006 at 9:41 PM. Reason : ^]

11/25/2006 9:40:07 PM

That's the most badass DIY video I've ever seen. I was expecting some geek giving step by step directions and periodically snorting but instead I got a thumping soundtrack.

11/26/2006 12:02:17 AM

Could someone explain why that heat gun trick works?

[Edited on November 26, 2006 at 9:11 AM. Reason : why?]

11/26/2006 9:00:26 AM

You have to wonder about the thought process of the first person to try that and whether or not they destroyed one or two x-box's before getting the process down.

[Edited on November 26, 2006 at 2:51 PM. Reason : ]

11/26/2006 2:51:19 PM

Well, after talking to someone from MS (who prob wasn't American) AT LENGTH, I was able to get them to cut the repair cost in half

After that I went here http://forums.xbox-scene.com/index.php?showtopic=484726 to find out the error code 0102 - which basically means the xbox doesn't know whats wrong with itself

11/26/2006 10:02:37 PM

Quote :

"Could someone explain why that heat gun trick works?"

It fixes bad solder points.

11/27/2006 12:23:13 AM

oK, my 360 has been shipped and is in morrisville for delievery! w00t.

11/27/2006 9:02:07 AM

^Same here, they just sent it out on Saturday so it will hopefully be here this week. I hope to God that it's not a refurb.

11/27/2006 12:14:14 PM

Here's the reply (form letter) I got back from the customer support after I emailed them to say how ridiculous it is that I should pay $140 to repair a 5 month old console

Quote :

"Thank you for writing Xbox Customer Support! I do apologize for any inconvenience. ! I understand that you are concerned regarding the quality of Xbox 360 console and you are not satisfied with the repair offerings we have provided. The vast majority of Xbox 360 owners are having an outstanding experience with their new systems. But there have been a few isolated reports of consoles not working as expected. The call rate is well below what you would expect for a consumer electronics product of this complexity. As a percentage of the total number of Xbox 360 systems already in the field, these calls represent a very small fraction. There is no systemic issue with Xbox 360. Each incident is unique and these customer inquires are being handled on a case-by-case basis. And Customer satisfaction is our highest priority. Anyone who has an issue with their Xbox 360 console should call Xbox Support immediately so that we can help, or visit http://www.xbox.com/support . Regarding repair, the best way to have complicated matters such as a repairs and warranties resolved is to work directly through phone support. As you indicate in your e-mail, you have already spoken with phone support about your concerns and phone support provided you with all of the options for repairing your Xbox. While we are concerned that you are not satisfied with the results of the conversation, we stand behind what phone support offers to resolve your repair issue. We do track and report all complaints, and we will note that you are not satisfied with the service offerings we have provided. All feedback is taken into account in determining our service offerings. Should you change your mind and accept the offering provided by phone support, do not hesitate to call 1-800-4MY-XBOX and they work with you to set up a repair and get your Xbox up and running again. For further assistance, please don't hesitate to write back or call Xbox Phone Support at 1-800-4MYXBOX (1-800-469-9269) at your earliest convenience. We are open everyday from 9am to 12mn Central Time. To expedite service, please provide Service Request Number 1024559163 when you call. For more information about Xbox360, please visit http://www.xbox.com or http://www.xbox.com/360. Sincerely, Erin Xbox Customer Care Team"

[Edited on November 28, 2006 at 5:29 PM. Reason : form letter]

11/28/2006 5:28:29 PM

so what qualifies to get a free replacement?

i have a launch system and i've heard that if they die you have another sent for free...what are the official rules though?

11/29/2006 2:24:14 AM

i think it has to be from a certain batch to qualify. you'd have to call.

11/29/2006 6:32:08 AM