Quote :

"NewEgg: My projector arrived today. The projector is reporting that the factory installed bulb is defective. It fails after attempting to light the bulb after 5 attempts -- according the the troubleshooting portion of the manual. Can I please get a new bulb and I will return the defective one to you ASAP. We bought this projector for a seminar on October 1st. I checked the bulb connections and they are intact. I was not expecting it to be defective upon arrival. Best regards, Aaron Vaughan"

Quote :

"Dear Valued Customer, Thank you for contacting Newegg. We apologize for any inconvenience this may have caused you. However, if you have received a projector from Newegg and you are experiencing problems with it, please contact manufacturer directly. They can assist you with any technical support you may need, or replace/repair the projector for you. Many manufacturers will also pay for the return shipping cost as well as pay for the shipping cost to send it back to you. However, if you need replace through Newegg, you must require a Reference Number from manufacturer determining it is defective within the first 30 days from the original invoice date. Please note that the customer is responsible for paying the cost of shipping the projector back to Newegg while we will pay for the shipping of the replacement to you. If you are simply unsatisfied with the quality of the projector and require a refund within the 30 days from the invoiced date, we will issue a RMA for a refund. However, 15% restocking fee will be applied and customer is solely responsible for return shipping. InFocus http://www.infocus.com/eng/amer/home.asp ?site_lang=1&site_re 800-660-0024 If you have any further questions or concerns, please visit our FAQs page or you may call our customer service department and one of our representatives will be able to assist you. Thank you Calvin Zhang "

And to think I bought this Infocus X2 projector through NewEgg because usually I get great support with them...
Now I'm out another $300 bucks trying to get a replacement bulb here before October 1st... and no, no local stores where I live have them.

And I would have called instead of e-mailed, but I don't get home from work early enough.

[Edited on September 23, 2005 at 8:55 PM. Reason : -]

9/23/2005 8:55:21 PM

hint: contact manufacturer

9/23/2005 9:00:34 PM

Already did...

They said they will get back to me in 2 business days.

9/23/2005 9:03:30 PM

oh wah

9/23/2005 9:09:14 PM

they will help you

9/23/2005 9:09:24 PM

^^^ did you call or email the manufacturer?...keep calling them until they send you your shit

[Edited on September 23, 2005 at 9:22 PM. Reason : .]

9/23/2005 9:22:27 PM

They are closed, the department I need is at least.
Will call again monday I guess.

As of now I have a $700 paper weight.

9/23/2005 9:39:20 PM

I fail to see how this is Newegg's fault.

9/23/2005 10:14:36 PM

Hey, you can save money at newegg or you can pay for better service.

9/23/2005 10:51:15 PM

Quote :

"I fail to see how this is Newegg's fault."

9/23/2005 10:54:40 PM

try reading the terms of service next time homie

9/23/2005 11:16:32 PM

newegg rox u r ghey

9/24/2005 12:49:26 AM

Quote :

"I fail to see how this is Newegg's fault."

9/24/2005 1:01:54 AM

I simply don't buy shit unless I can see/hear/feel it with my own two eyes/ears/balls first.

9/24/2005 1:04:17 AM

^just as stupid.

9/24/2005 3:49:08 AM

^ even more stupid is making statements like that with no support

9/24/2005 8:35:06 AM

that's an opinion, moron. but way to over-analyze shit.

9/24/2005 8:37:31 AM

InFocus X2 800x600 DLP Projector 1600 max ANSI lumens 2000:1 full on/full off - Retail
Model #: X2
Item #: N82E16824140018

** This item is warranted through the product manufacturer only.

Quote :

""I fail to see how this is Newegg's fault.""

9/24/2005 8:40:50 AM

I don't really consider this as warranty work.
The thing arrived DOA. Either it got beat-up in shipping, or in the warehouse somewhere.

NewEgg shipped me a defunct product. They should be able to deal with, exchange me another projector and they deal with Infocus.

^and if you click on the little "?" next to that it reads at the bottom:

Quote :

"Newegg.com SATISFACTION GUARANTEE - Newegg.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except: 7-day replacement or refund guarantee on all CPUs, including refurbished processors. All other refurbished merchandise has a 15 day warranty period. Note: For CPU, base cost will reflect current market price, and 15% restocking fee will apply after this adjustment. This amount will be subtracted from the total refund. Downloadable software is non-refundable. "

9/24/2005 10:35:42 AM

Quote :

"We apologize for any inconvenience this may have caused you. However, if you have received a projector from Newegg and you are experiencing problems with it, please contact manufacturer directly. They can assist you with any technical support you may need, or replace/repair the projector for you. Many manufacturers will also pay for the return shipping cost as well as pay for the shipping cost to send it back to you. "

Its funny they say that you should deal with the manufacturer. Perhaps if you bought it straight from the manufacturer and saved some money then I could understand. NewEgg are classic middlemen.

9/24/2005 10:48:52 AM

I'd agree that the manufacturer should deal with it, if it were outside the "newegg customer satification..." time.
And I better not have to pay shipping...

9/24/2005 11:06:08 AM

Not NewEggs fault. Quit being a little bitch and follow procedure.

9/24/2005 11:40:47 AM

Quote :

"The thing arrived DOA. "

The unit isnt DOA, the BULB is.

YOU ASKED THE WRONG QUESTION.

You asked them to replace the BULB for you, and they referred you to the manufacturer. They don't deal in bulbs or warranty replacements.

Had you simply RETURNED THE WHOLE DAMN THING, they would have shipped you a new bulb and projector.

9/24/2005 2:23:48 PM

Actually.. i'm not sure it is the bulb now.
It came back on, ran for a few minutes. Then it flashed, and shut off again.

Any ideas?

9/24/2005 3:15:01 PM

wouldn't that flash be the bulb burning out

9/24/2005 3:19:51 PM

Not when it might come back on later...

9/24/2005 3:27:52 PM

have you tried replacing the bulb?
that might work.

9/24/2005 3:35:16 PM

Got one coming.
No one remotely local to me has one, so I had to order one.

9/24/2005 3:52:37 PM

also, you shouldn't be scared to make calls during work hours. If you are, you should kick your manager in the nuts.

9/24/2005 3:59:55 PM

9/24/2005 4:07:46 PM

You: Newegg, my whole projector doesnt work, i am not smart enough to know exactly what is wrong

Newegg: Sure sir, return it and we will send you a new one.

You: Thank you Newegg, you're the greatest.



you outsmarted yourself with the bulb thing.

[Edited on September 24, 2005 at 4:12 PM. Reason : x]

9/24/2005 4:11:59 PM

you do have to pay your own shipping for sending something back to newegg; even if it's their fault.

9/24/2005 5:30:52 PM

a LOT cheaper than a bulb

9/24/2005 9:44:35 PM

I'll need the bulb later anyway...

9/24/2005 10:08:40 PM

1) you asked for a replacement part. Newegg doesn't stock that so they sent you to the manufacturer

2) CALL newegg. it's free. I bet if you ship it back they will send you a new one.

If you whine about having to pay shipping costs then go through the manufacturer who won't charge you but that takes longer.

9/25/2005 12:16:59 AM

have you tried replacing the bulb?
that might work.

9/25/2005 1:08:45 AM

here you go http://www6.tomshardware.com/howto/20041113/index.html

9/25/2005 11:13:04 PM