I'm trying to install a hp printer, but when I go to printers and faxes and click "Add printer", i receive an error saying the print spooler service is not running, and it won't complete. I'm pretty sure it is a plug and read printer, so no new driver should be needed. Any suggestions?

11/11/2005 3:55:26 PM

start menu > run > services.msc > scroll down to print spooler and click start if not running or restart if it is. try installing again.

11/11/2005 4:01:28 PM

when i click start service, i get another error.

Could not start print spooler service on local computer.
Error 1068: the dependency service or group has failed to start.


so restart it is

ok, restart didnt work. what now?

[Edited on November 11, 2005 at 4:19 PM. Reason : ]

11/11/2005 4:13:04 PM

Make sure all the following services are turned on:

• Application Layer Gateway Service
• Network Connections
• Network Location Awareness (NLA)
• Plug and Play
• Remote Access Auto Connection Manager
• Remote Access Connection Manager
• Remote Procedure Call (RPC)
• Telephony

11/11/2005 4:26:48 PM

a few were off, but i turned them on, and i still get the same error

11/11/2005 4:30:15 PM

i dont know then. if this is XP i suggest doin the traditional spyware/adware/virus checks and then i would do a windows repair with the windows xp cd. someone else might know more of what to do with this problem but that's all i know to do.

11/11/2005 4:32:06 PM

What model printer?

Print Spooler only has RPC as a dependency. You do not need the others.

11/11/2005 4:46:52 PM