I got my Dell Inspiron 6000 today and was trying to intall Microsoft's Small Business package.

Opened an application that request the 25 character product key and is telling me it is invalid.

Yes, I quadruple checked the numbers.

12/6/2005 10:11:03 PM

Call tech support about it. Otherwise, the Internet is wide open (hint, hint).

12/6/2005 10:12:09 PM

sometimes the 0's look like O's

12/6/2005 10:12:22 PM

There's no 0 or O. So rules that out.

I'll call tech tomorrow. I don't have my customer and order number with me.

12/6/2005 10:16:52 PM

hmmm, no one has had this problem?

12/6/2005 10:19:35 PM

perhapse you should try getting a hold of a valid product key.

12/6/2005 10:27:37 PM

Ummmm, I paid for it. Isn't that valid enough?

12/6/2005 10:29:51 PM

^^

12/6/2005 10:30:16 PM

Talk about reading comprehension...

12/6/2005 10:30:48 PM

well either you typo'ed it (which you claim you didnt) or its an invalid key

in which case i would suggest that you find a valid key.

12/6/2005 10:35:07 PM

^
OR the key has been pirated by somebody else through use a key generator.

Call Dell tech support and make sure you have your order/customer number. Should be floating around in an email or on an order summary somewhere.

12/6/2005 10:54:33 PM

esgargs didnt believe in downloading illegal shit id ont think he his protostar anymore

12/6/2005 11:22:47 PM

Sometimes the system comes with a trial version of ms office installed. Dell and alot of companies will either leave the trial version on and not install the version you paid for, or leave both on. For some reason the trial version always has priority, and it uses different cd keys. Go to add remove programs, remove any trial versions. You also may have to remove ALL versions of office installed and just reinstall using the media they gave you. I've had to do this before.

12/6/2005 11:38:50 PM

What should I be looking for in the Control Panel?

12/6/2005 11:52:11 PM

I didn't detect any trial versions. What's it called?

12/6/2005 11:52:39 PM

the tech support is in india, so it doesn't matter that it's midnight...you can call them now and say you have a product key that doesn't work. they'll fix you up.

at least, that's how it worked when my office xp key was supposedly invalid

12/6/2005 11:54:49 PM

i usually get an american when i call dell small business.

but, ms tech support always leads to india.......

12/7/2005 6:56:20 AM

Quote :

"Microsoft's Small Business package."

what is this Microsoft Office Small Business Version?

Or something else....?

12/7/2005 11:16:38 AM

It's on the dell website. This package comes with PPT, WORD, and EXCEL.

12/7/2005 7:25:25 PM

8 and B can get mixed up too

12/7/2005 7:34:54 PM

I'm not that bad. lol

This hasn't been resolved yet, because...I haven't called.

But I will tell ya'll what happened when I feel like calling. Right now I have access to other 'puters in the house so I'm not in a rush.

12/7/2005 7:43:31 PM

just email dell support. it saves you time on the phone and you get the same level of support or better.

12/7/2005 7:44:28 PM

yeah, i bought a new copy of XP and had that invalid key shit happen.

i was like, WTF indian microsoft people.

wrote to the company. got another copy for free.

hopefully your situation works out the same.

12/7/2005 8:44:14 PM

you contacted Microsft or Dell?

And did it take 6 months or some shit like that for a new one?

12/7/2005 10:45:45 PM

my office 2003 student edition is doing the same thing...it won't update and excel won't open half the time...i couldn't fix it last night...who knows

12/8/2005 12:56:55 AM

^^ is this office 2003 small business version?

12/8/2005 1:09:49 AM

Yes. Is this a microsoft problem or dell problem?

12/8/2005 7:19:42 AM

just start calling ppl and quit asking t-dub. both of them are probably at fault, i'd call dell first since you purchased it from them and they'll let you know what to do

12/8/2005 8:48:56 AM

i called microsoft.

12/9/2005 2:48:45 AM