my friend just moved into a new place and TWC came by and installed road runner today. they also hooked up her wireless router and set it up with one of the computers in the house. (no one watched them do this so they don't know how it actually got set up on the computer it is on)

i'm now trying to access the wireless router using her computer and it isn't finding the connection. its a linksys wireless router and linksys wireless card.

the TWC guy said she would just have to "turn on her computer and set it up". i have a text file that has the network name, network key, encryption type, etc...i went to the wireless connections and added a wireless network with the specified information to no avail. i looked around on google and was unsuccessful.

how do i get this thing to detect the network that i am 2 feet away from?

8/5/2006 12:26:04 AM

oh jen please help

8/5/2006 12:36:44 AM

In the text file they left for you is there a SSID?

They could have turned the SSID off of broadcast and that is why you can't see the wireless device from within Windows.

8/5/2006 12:38:52 AM

yeah they left an SSID.

how would i remedy this potential problem. i left her house, so i will have to wait til the morning to check it out. other possible solutions welcome...

on the text file...i think it was actually something that i got to when trying to set up the wireless router. it asked to use a USB drive or set up manually, and when i went to set up manually it provided me with the text file to print out and implement. but it didn't go into how to implement it.

and the USB drive method does not seem to be an option since the wireless router has no usb drive...

[Edited on August 5, 2006 at 12:59 AM. Reason : text file/usb]

8/5/2006 12:55:17 AM

No clue about the USB drive man.

Since they left a SSID try this route:

1. Click Start, and then click Control Panel.
2. Double-click Network Connections.
3. Right-click Wireless Network Connection, and then click Properties.
4. Click the Wireless Networks tab.

A list of wireless access points appears in the Available networks box.

5. Under Preferred networks, click Add.
6. In the Network Name (SSID) box, type the name of the access point and select the appropriate check boxes, according to your network requirements.
7. Click OK.

After you add the new access point, you can connect to the new network.

8/5/2006 1:03:25 AM

^yeah thanks...but unfortunately i already tried that but it didn't work.

i don't understand why this process is even necessary? it is usually just you go in the range of the router and you are able to connect to it. the router is obviously sending out a signal since her roommate is connected, but for some reason her computer isn't seeing the signal.

any other suggestions?

8/5/2006 1:07:32 AM

Ah, the roomate can connect wirelessly.

If that is the case it is probably broadcasting the SSID. It almost sounds like the card isn't installed properly or it might be disabled? Can you see any other wireless signals?

8/5/2006 1:14:01 AM

i bet i could figure this out in less than 30 minutes

[Edited on August 5, 2006 at 3:04 AM. Reason : i'd need my laptop and a light socket and an ethernet cord]

[Edited on August 5, 2006 at 3:04 AM. Reason : and my wireless card]

8/5/2006 3:01:59 AM

8/5/2006 9:10:37 AM

yeah, her computer can detect other wireless networks, just not the router that we are trying to connect to.

8/5/2006 9:27:08 AM

Did the computer work with the wireless router BEFORE the TWC guy left? If it didn't, there are a million possibilities for what could be wrong. First, tell us the model number of both the router and the wireless card.

8/5/2006 9:58:13 AM

there wasn't internet in their house before the TWC guy came. my friend's computer hasn't been able to pick up a signal from their newly installed router. her roommate's computer was set up by the TWC guy and working before he left.

i'm not sure on the model numbers cause she is at work right now. but i believe the router is a linksys BEFW11S4 and the card is a linksys wireless card that is about 2.5 years old...

8/5/2006 10:08:39 AM

perhaps stating the obvious, but have you checked the (related) settings on the the computer that works to make sure that what you're doing matches?

8/5/2006 2:26:45 PM

update:
i just brought my laptop over to her house and it found the network set up in her house fine. so it seems its a problem with her computer. so anyone got a solution to fix her computer so it can connect to the wireless router in her house?

8/5/2006 3:07:20 PM

Quote :

"i bet i could figure this out in less than 30 5 minutes"

if i were there, of course

8/5/2006 3:45:37 PM

Verify the wireless card supports the encryption that is being used. I know I've got an older linksys B card that doesn't support WPA. Remove the encryption and see if it works.

8/5/2006 3:55:21 PM

you think TWC has a technical support line?

8/5/2006 4:07:57 PM

^yeah they do. and i called them and since the router isn't theirs, they won't deal with it...and it seems to be a computer issue, not a TWC service issue.

linksys also has a support line...but they are jammed up and forced me to try to get automated help. i'll try perlith's suggestion...

i looked into it. and WEP is disabled so it appears that that is not the problem

[Edited on August 5, 2006 at 4:23 PM. Reason : tried]

8/5/2006 4:12:52 PM

damn that sucks. If you switch the wireless cards around in the 2 pc's that should tell you if it's the card itself.

8/5/2006 4:53:19 PM

yeah, i'll try swapping the card tomorrow.

i spent 2 hours on the phone with the linksys tech support people and we were unable to get it working until my phone dropped the call. and then he called back, but we had already left for dinner and i didn't feel like dealing with it anymore. so if anyone has a fix, it is still welcome.

8/6/2006 12:22:48 AM

i bet i could figure it out in 4 minutes and 30 seconds if i tried

8/6/2006 12:29:57 AM