I went to the Mazda dealer on the wake forest road to do the oil change service this morning, however I lost some coins when i got my car back. I didn't realize it until I got home. So I went back to the dealer and asked them what they can do for me. They asked people who ever drove my car during the service and no body admitted that. The coins are not more than 5 bucks, but I am really mad about this shitty service. The manager was trying to give me 5 bucks and ask me forget this thing. This made me more upset about this service. Then I decided to call the police to report this situation. The officer gave me the report number. Can someone help me what I should do next.

Again, if u have a mazda, don't ever go to the dealer on the Wake Forest Rd.

8/13/2008 4:18:34 PM

burn it to the ground?




























*NOTE: In no way do I advocate arson.

8/13/2008 4:28:30 PM

a police report? seriously? they have better things to do

8/13/2008 4:28:49 PM

if you only lose a few bucks at the dealer count yourself lucky

why the hell did you go to one anyways?

8/13/2008 4:29:05 PM

i went there for the service since i got my speed6, this is the first time ever happen to me.
I am mad about their attitude.

Just a shitty service.

8/13/2008 4:31:04 PM

so don't take your business their in the future and tell your friends, but don't waste an officers time because they were rude to you

8/13/2008 4:33:32 PM

good grief what a little whiny bitch.

8/13/2008 4:50:02 PM

You mean the Southern States Mazda Service Center? Man, they have been nothing but nice to me and my wife (her family has gone there for years). One time, they did accidentally scuff the front bumper on the 16 year old mx3, but I admit its not in the best cosmetic shape anyway. I just mentioned it to them and they imediately gave me a 50% discount on the service I had them do (it was like $300 off iirc). I didn't ask for anything, just wanted to bring it to their attention to be more careful. Sorry to hear about your experience, although I think you went too far with a police report.

You should go back to them, and appologize for wasting their time over this whole police matter and just drop it. It's just ~$5.00. And besides, they have a sign that says "DO NOT LEAVE YOUR PERSONAL BELONGINGS IN THE CAR IF YOU ARE AFRAID THEY MAY BE LOST/DAMAGED." I'm not saying that if they took it, it's alright since you left it out. But you've just got to take the extra precaution to protect yourself. Consider it a lesson learned (and an unexpesive one at that).

Quote :

"The manager was trying to give me 5 bucks and ask me forget this thing. This made me more upset about this service. "

He made you mad because he tried to make you happy and give you the money back? I"ll give him the benefit of the doubt that he was sincere about his offer so that you'd stfu and be satisfied. What more did you want?


[Edited on August 13, 2008 at 5:02 PM. Reason : .]

8/13/2008 4:52:51 PM

good grief what a little whiny bitch.







seriously, i would have asked the service advisor who was it that worked on my vehicle, then i would have told him to bring him out, then in front of his boss and anyone else at the dealer i could summon, i would ask the guy to his face "did you think I wouldnt notice you took change out of my car?" then while the theiving sack of shit denies it or makes excuses i would ask the service manager if this was the type of people who would be working on my vehicle in the future. while he makes excuses i would turn and leave.

8/13/2008 4:58:39 PM

thanks asshole, you just cost all of us tax dollars over your pocket change. not to mention your personal time and money you wasted going back over there. what you should do next is forget about it and quit being as much of a drain on our society as whoever took your coins.

how do you even know it was someone that worked there? when i worked across the street at thompson, we frequently had people walk through the lot off the street during the middle of the day checking doors. sometimes we'd catch them, but who's going to chase a crackhead down over some change? i guess they could hire a full time security guard to watch over cars, would you rather that and the price of your oil change go up? no, you'd bitch about that too probably.

a tech doesn't really have much excuse to forget to lock every door since they usually see a limited number of cars, but an oil change guy on a busy day with 10-20 cars coming through is going to forget every once in a while. not to mention if a lock hangs or doesn't work on one door when you hit the button, the customer is waiting on the car, etc.

i understand you're upset over the principle of the matter, but damn how about THINKING a little first next time. take the money you were offered as FAIR compensation and forget about it.

8/13/2008 5:38:37 PM

I bet it was one of the detail guys.

8/13/2008 5:42:32 PM

Quote :

"a police report? seriously? they have better things to do"

thanks. now we all paid you for it.

8/13/2008 6:05:43 PM

I don't understand why those places don't lock the doors of vehicles on the lot. The last two times I went to NTB (Walnut St., Cary NC for the record) I asked them to lock my doors. I believe the service writer even wrote it in huge letters on the service sheet iirc.

Both times I came back to an unlocked car. On the second occasion I was extra clear and made sure he acknowledged that they would keep my car locked while it was in the lot because they would have it all day (dropping off at 9:00 a.m., be back after 5:00.) Sure enough, I got back and it was unlocked. Pathetic.

I hope the service manager took it more seriously than you fucks. Thieving employees are nothing to joke about. They'll hurt your current and future business and you'll end up with threads like this on top of internet search engines.

8/13/2008 7:45:04 PM

yet another reason on why they're called "stealerships".

8/13/2008 9:26:35 PM

thanks for all respond. I just want you guys pay more attention when u leave your car at dealer. Today I just lost couple coins in the car fortunately.

they did not lock my car when they done with my car, so anyone could just open the door and take the stuff from my car.

I appreciate for your help, again just be careful next time.

8/13/2008 9:55:53 PM

had a buddy get his corvette stolen from the dealership parking lot

lucky bastard got them to give him a brand new one as a replacement

8/13/2008 11:21:07 PM

I never leave out anything when I take my car to the dealership.

8/13/2008 11:28:15 PM

^^^^^you've got to consider who's working at those "discount" places (pun intended ). it's a bunch of slowblack96/Ragged's. it's same reason your order is wrong half the time at fast food places, why it takes 5 hours to check out of the grocery store with 3 people in line, etc. certainly doesn't excuse it, but the unfortunate fact is until doing remedial jobs pay more that's what you're going to get. managers can take things as serious as possible, but they're in a catch 22. you've got to make the customer happy, but on the other hand if you don't put up with a certain amount of shit from employees you're not going to have anyone to work for you. many places pay by book time also which further complicates matters. the faster a guy is pumping cars in and out, the more money he's making. this leads to things being forgotten easier because they're in a hurry, or it's simply not worth it to them to take the extra minute to double check your doors when it could be spent on the next car. the service writer has some responsibility here too. being the face to face link to the customer, they should be doing a quick check that everything has been properly completed when they get the keys back. especially for something that's specifically requested like locking your doors.

dealerships should be held to a little higher standard though, because you're usually paying more for the service and they're supposed to be the ones who really care that you're being brand loyal. this should mean they can afford to employ better people, but that's not always the case. a lot of the times it's just used as a means to increase profit margins. a little known fact is that service departments are HUGE revenue producers for a lot of dealerships these days. with the slow economy, in many cases they're making more money that the sales department. it used to be that service and parts departments were simply there for warranty claims and a method of supporting the product after the sale. they rarely produced any substantial profits, and most dealers were happy as long as they broke even.

i also agree thieving employees are nothing to joke about. in my book, it's probably about the worst offense possible and your ass should be fired on the spot if caught. false or unfounded accusations shouldn't be taken lightly either, though. letting customers walk all over you isn't any better for your business. a manger has to police his employees, but a good one also has to stand up for them when it's appropriate. seems to me that in this situation the service manager did what he could. even though there was no proof his employees did anything wrong, he still offered to cover the cost of what was stolen. personally, if it was me i probably would have told this guy he wasn't welcome to return to my place of business.

^^^no, i think you need to pay more attention to how you react to things and learn to be reasonable. it's funny how your story has now changed from "an employee stole my coins" to "anyone could have opened the door and taken it". you've publicly defamed a company for no good reason and have offered no real proof of any wrong doing. they could have rightfully told you to go screw yourself, but they didn't. they offered to pay you for what was stolen. you also took advantage of the police. they're not around to enforce good customer service. it's definitely your right to report a crime of theft, but something like this could have easily been filed at the police station rather than waste a patrol officer's time. what if a serious violent crime had occurred in the area, and instead of being in a position catch the suspect the officer was dealing with this?

[Edited on August 14, 2008 at 12:35 AM. Reason : .]

8/14/2008 12:34:46 AM

^ +1

If I cared enough, I woulda typed the same thing.


[Edited on August 14, 2008 at 11:05 AM. Reason : .]

8/14/2008 10:59:09 AM

Quote :

"a little known fact is that service departments are HUGE revenue producers for a lot of dealerships these days. with the slow economy, in many cases they're making more money that the sales department."

I worked at my fair share of dealerships in years past, and the revenue generated by the service department alone paid the bills most of the time.

And to the topic starter, your police report over $5 probably cost taxpayers 10 to 20 times that. Thanks buddy!
Take your personal belongings that are important ot you out of the car when leaving it for service and quit ruining everyone else's life.

8/14/2008 11:44:36 AM

Quote :

"take the money you were offered as FAIR compensation and forget about it."

Quote :

"I never leave out anything when I take my car to the dealership."

Notifying the dealership of the situation was the right thing to do- something to be on the look out for in the future, in case it was one of their employees. However, going to the police over $5 in pocket change is ridiculous, ESPECIALLY since the manager offered to compensate you! I have had my fair share of bad experiences with Southern States Mazda (I miss the days when it was Al Smith), but after two notably bad experiences, I stopped going there. Now I will do anything to stay away from a dealer, but the car was still under warranty at the time I was visiting SS. SS even took away my discounted/free oil changes

8/14/2008 1:51:26 PM

i had my sub stolen out of my trunk in my M3 once before while at the dealer

oh and I olso had all of the CDs stolen out of my CD changed in my Infinity while at the dealer.

[Edited on August 14, 2008 at 2:50 PM. Reason : ...]

8/14/2008 2:49:59 PM

^ That's really f'd up. God, I thought they called them stealerships b/c how expensive their shit is... I didn't realize it could be literal...

[Edited on August 14, 2008 at 2:54 PM. Reason : .]

8/14/2008 2:54:24 PM

Quote :

"I don't understand why those places don't lock the doors of vehicles on the lot"

Keeping track of keys can be dificult at large dealerships.

8/14/2008 4:12:59 PM

good grief what a little whiny bitch.

the guy tried to give you 5 bucks?

what the hell more could he have done?

8/14/2008 9:05:24 PM