If you get great customer service do you ask for a manager to let them know? Do you think it matters?

11/26/2009 12:27:53 AM

Sometimes I let the manager know if someone really goes above and beyond the call of duty.

11/26/2009 12:29:48 AM

No because asking for a manager always causes the employee to have a coronary.

11/26/2009 12:33:16 AM

Sometimes I do and if the manager isn't a dick to their employees it matters because they'll get a pat on the back and it will help the employee out at review time. I think it's just as important as complaining to a manager about crappy service.

11/26/2009 12:33:17 AM

i let them know because good customer service is hard to find now

11/26/2009 12:35:28 AM

No

that is uber gay

The manager of most well run establishments is too busy to want to hear a bunch of bull shit like that. Plus I figure some uptight soccer moms with nothing better to do have already done that for any good employee.

11/26/2009 12:36:28 AM

Quote :

"The manager of most well run establishments is too busy to want to hear a bunch of bull shit like that."

Why is that bullshit? And I guarantee the average manager of a retail store at least isn't that busy except at Christmas time

11/26/2009 12:37:58 AM

when you let the boss know about good customer service you get the attention of the moms. then you get the chance to hit on the moms and then fuck them

11/26/2009 12:38:19 AM

no... it is their JOB to give me good customer service.

11/26/2009 6:16:35 AM

While its never bad to have someone complement one of my employees, its also kinda awkward. I mean, what do I say besides "oh, that's great to hear", "thanks for the feedback", etc.?

Plus, the thirty seconds between someone saying "someone wants to talk to you" and me getting there leads more to thoughts of "great, what did someone fuck up now" and not, "I wonder who did well today?"

11/27/2009 11:25:47 PM

I've sent e-mails after receiving excellent customer service.

Considering all the gift cards I've received after sending e-mails for bad customer service it's the least I could do.

I'd like to think it helps the person out a little.

11/27/2009 11:33:11 PM

we do it pretty regularly if we get quality service. for example, a lady at verizon literally spent 4 hours with my wife and her mom to get a ginormous screw-up corrected. we told the manager how much we appreciated her help, and come to find out she was applying for assistant manager, so hopefully she got it. i feel pretty certain positive words come back to benefit the employee in some way

11/28/2009 12:02:19 AM

I do not do it because I'm lazy and don't care. Typically I'm just trying to get in and out quickly as possible, etc. That being said, I love it when customers tell management good things about me.

11/28/2009 12:10:18 AM

Quote :

"no... it is their JOB to give me good customer service."

lets not get ahead of ourselves now.

I'm AstralAdvent and i approved this message.

11/28/2009 12:11:08 AM

It is helpful and always a nice thing when they ask. If they did a great job a written letter or email is the ticket for the best reward.

11/28/2009 12:28:02 AM

yes and yes

and furthermore, when i get complimented by a customer on my outstanding customer service, i always write my GM's e-mail address on the back of my business card and give it to the customer. I ask them if they would be so kind as to send a quick e-mail to my manager to give him feedback on my performance. 9/10 they agree, and it makes me look like a fucking hero to my boss.

[Edited on November 28, 2009 at 11:19 AM. Reason : a]

11/28/2009 11:18:21 AM

customer service reps ITT

11/28/2009 11:42:44 AM

No. I worked retail for 5 years. I know it doesn't do shit for the employee.

[Edited on November 28, 2009 at 1:16 PM. Reason : in retail at least]

11/28/2009 1:16:02 PM

the manager at a sears on friday treated us like gold. we bought a washer dryer front loader set (on discount for like $800 total) and when they went to load it on the car, the door to the washer was broken.

so they tried to see if they could get another part to the door and they couldn't.

SO the manager ordered us a much nicer set for delivery tomorrow at the same price.



fucking awesome customer service

11/28/2009 5:06:44 PM

I do that only at restaurants at which I have a great experience but I don't frequent often. Places I frequent already have established a high level of service with me.

[Edited on November 28, 2009 at 6:19 PM. Reason : ]

11/28/2009 6:13:17 PM

Quote :

"No. I worked retail for 5 years. I know it doesn't do shit for the employee. [Edited on November 28, 2009 at 1:16 PM. Reason : in retail at least]"

I disagree. I worked at both Linens n Things and Bed, Bath and Beyond for about 4 years total between them, and having customers talk to managers about my or my co-workers' customer service was always great. Every now and then a letter would get put up on the board in the break room, something a customer had written to a regional manager or someone higher up. I know that customer responses sometimes factored into employee reviews at LnT at least (I worked there the longest).

I try to email higher-ups at stores where I get great customer service, but it honestly doesn't happen very often.

11/28/2009 8:53:10 PM

i worked at build-a-bear and anytime a customer said something postive about us we got a little stamp next to our name in the backroom. after so many stamps we got some kind of reward, and around christmas time we got an extra $5 in our paycheck for every stamp!

11/28/2009 10:47:47 PM

I never did it until I realized how much it helped me with jobs. Ever since I worked retail or any job involving customer service, I now make it a point to tell the manager if I received excellent service. For those of you who have worked in a service oriented industry, you can attest to the fact that the majority of times somebody is speaking to a manager its for negative reasons and a little positive is always appreciated...

11/29/2009 12:25:10 AM

yeah, when i worked at lowes foods, there were several people that wrote emails via the website about how awesome they thought i was. this was completely unprompted - i didn't ask them to do this, they went out of their way to do so. those emails got routed to our store manager and we got recognition for getting stuff like that. it definitely helped around review time - i got the maximum raise available, and i think a lot of it was due to those comments. according to the manager, before me, they hadn't had anyone actually write in like that before

11/29/2009 2:22:16 AM

3^which build-a-bear?

11/29/2009 2:28:08 AM

Quote :

"If you get great customer service do you ask for a manager to let them know? Do you think it matters?"

Yes--mainly because it's so rare. And, yes, it matters.

11/29/2009 4:27:50 AM

Quote :

"No. I worked retail for 5 years. I know it doesn't do shit for the employee"

True for some cases, but definitely not true for all. I've worked a few retail jobs and have been rewarded due to customer compliments. Even in a professional position now, good customer service gets noticed.

Quote :

"no... it is their JOB to give me good customer service."

I agree with this in principal, but in reality, simply can't place faith/expectations in it being done every time. Just because it is a part of somebody's job doesn't mean they'll care or adhere to it.

Quote :

"Yes--mainly because it's so rare. And, yes, it matters."

I think this distinguishes "good" customer service and "excellent" customer service. Excellent customer service I'll say something directly to the individual and their manager about. Good customer service I'll do repeat business with the company, even if it costs me slightly more.

11/29/2009 8:02:11 AM

^I really agree with you. There's a difference between getting "good" customer service and being surprised because you can't find it anywhere anymore, and "excellent" customer service, where someone really goes out of their way for you. In retail, you absolutely want to hear about the latter, because you want your customers to remember your store for going above and beyond. And while you may not want to hear every instance of "good" customer service, you want to hear that your store has that general atmosphere.

But in a busy season, it's definitely nice to have it through a phone call or an email, because generally you'll get a gift card sent to you for any feedback, good or bad.

11/29/2009 9:18:50 AM

Quote :

"SO the manager ordered us a much nicer set for delivery tomorrow at the same price."

This may turn out to be a bit of a curse in disguise... Usually with home appliances, the fancier/nicer models have more problems and aren't as reliable. Just an FYI.

11/29/2009 9:53:24 AM

Quote :

"3^which build-a-bear? "

crabtree

11/29/2009 11:18:24 AM

^^ I'll let you know how it works out

11/29/2009 12:01:01 PM