Under what situations have you got a loaner/rental from a stealership while your cars being worked on for warranty repairs?

i have a 1.5 year old vw, and evidently one of the 859734895734753298 sensors in it is bad and needs to be replaced. as a result, the ac is shot. "if they're lucky" the part will come in on friday....so i'm probably looking at a week without AC. Do they ever do rentals/loaners for these types of situations, or should i have purchased a BMW or a Lexus if I wanted that type of service?

4/5/2010 5:05:27 PM

leith gave me a loaner when they were fixing something small (i think it was the rear washer nozzle) under warranty on my gti. this was back in 04 or 05, so i dont know how their policies have changed.

[Edited on April 5, 2010 at 5:14 PM. Reason : i only had the loaner the 1 day they had my car in for work]

4/5/2010 5:14:33 PM

Wait, shouldn't this be in the first world problems thread?

4/5/2010 5:27:04 PM

you only get a loaner if they have to keep it overnight

[Edited on April 5, 2010 at 6:34 PM. Reason : should have got the lexus for reliability]

4/5/2010 6:32:57 PM

I get a loaner every single time I take the car in for anything, but I have an Infiniti.

4/5/2010 6:40:00 PM

Quote :

"I get a loaner every single time I take the car in for anything, but I have an Infiniti."

I don't think it's vehicle-specific but dealership-specific. i had the transmission cooler lines, serp. belt, and intermediate steering shaft on my truck replaced under warranty and was offered a loaner for the 3 hours it was going to take them to perform the work. i've never owned any other vehicle with a warranty but from what i understand certain dealerships offer loaners while others don't.

Quote :

"so i'm probably looking at a week without AC."

you might be able to raise a fuss albeit politely since getting loud and boisterous never gets you anywhere and it's possible they might give you a loaner. however, i imagine the only time they'd offer you a loaner is while your car is actually at their facility getting repaired.

4/5/2010 7:17:28 PM

Quote :

"you might be able to raise a fuss albeit politely since getting loud and boisterous never gets you anywhere and it's possible they might give you a loaner. however, i imagine the only time they'd offer you a loaner is while your car is actually at their facility getting repaired."

yeah that's what i was thinking...and i'm not really much of a fuss raiser anyway so i'll just let it be.
i just can't believe it takes this long to get a freaking part.

4/5/2010 7:38:59 PM

my guess is since your car is only a year and a half old and the part's not in stock it's a common problem. hopefully the germans have redesigned the part not to fail again.

4/5/2010 8:02:43 PM

If its under warranty, they have too catter to you.

have too
have too
have too

4/6/2010 1:43:14 AM

just make sure you get a loaner after they figure out they dont know what they are doing and ordered the wrong part

4/6/2010 6:28:54 AM

I received a loaner for the last service check that they did, which was just fluid changes.

But to expect a loaner when they aren't working on your car? Severely doubt it.

4/6/2010 9:36:47 AM

Anytime I take my car in for anything thats going to take them several hours (scheduled major service or if there's a line) they'll usually ask if I'm going to wait. If I tell them no then they'll give me a loaner since I don't work close enough for them to have a guy drop me off and pick me up.

This is when I take the 04 MSM into the mazda dealer in durham. I'm not under warranty anymore either.

4/6/2010 6:18:43 PM

Loaners are dealer specific.....different dealership, same brand, different policies.

Performance always scheduled loaners, and they were on average scheduled for about 2 weeks out. Didn't make a damn if you were getting wiper inserts........as long as you made your appointment about 2 weeks in advance to setup a loaner.....you got it.

4/6/2010 6:28:13 PM

Quote :

"HAVE TOO CATTER"

4/7/2010 3:59:43 AM

All I can tell you is its hard to get a loaner from AutoPark Honda, regardless of how much work you're having done. I was lied to there and told "we do not provide loaner cars". Then while I was waiting for something I saw (over by the shop entrance) a white out board with a loaner car sign out list.

Assholes over there. I eventually got a loaner car for the 2nd time I had work done there (3 days without car) but I had to be very forceful about it and told them to call me as soon as a loaner was available (work wasn't required immediately so I had that luxury).

4/7/2010 8:23:47 AM

Quote :

"have too have too have too"

wut

4/7/2010 8:51:43 AM

Johnson Lexus let you borrow loaners even when you take your car in for oil change.

4/7/2010 9:25:22 AM

Quote :

"TOO HAVE CATTER"

4/7/2010 11:09:58 AM

I can't wait till I own a "higher end" automobile with a dealership that kisses your ass

4/7/2010 12:57:44 PM