We are trying to use this at work.

Currently we are having a problem with the microphone volume increasing automatically till the point that it picks up the voices of speakers at different sites, and then they hear an echo.

I can turn the volume down, but it automatically raises the volume again until again i can hear myself echo.

I want to disable automatic gain control/automatic volume leveling, any ideas?

4/16/2010 3:21:17 PM

attn: bobbydigital?

4/16/2010 3:35:13 PM

call TAC ? ... no really though ... Im certain that if its a software/config issue, the voice guys in tac can fix it for you ...

There is also a chance that the problem is your mic/headphone hardware. Not a voice pimp, so I cant help you unfortunately.

4/16/2010 9:37:51 PM

I am in the same boat as ^


sorry, not my area of expertise.

4/17/2010 7:41:27 AM

I bet even the hr people, accountants, maintenance people and janitors at Cisco get "Hey what's wrong with my [Cisco device]?" when they're away from work.

4/17/2010 7:55:39 AM

haha, probably. at least Rob and I are technical (ok, I used to be)

4/17/2010 8:18:48 AM

Does it always reset back to normal every call? If it doesnt, maybe try to increase some of the silence suppression, you need to eliminate something or other (helpful, I know).

Id try manuals online, TAC is $$.

4/17/2010 2:18:01 PM

[Edited on April 18, 2010 at 10:03 AM. Reason : pm sent]

4/18/2010 9:49:01 AM

Is it this bug??




CSCso82757 Bug Details

Symptom:

When using CIPC 2.1(3), the master volume for the Mic is increased to the maximum during the call. Setting from Audio Tuning Wizard is not preserved.

Conditions:

Issue is caused by AutomaticGainControl. In some symtems with AGC enabled it can cause the Mic volume to increase to the Maximum during a call

Workaround:

Disable AGC.

A UI option to enable/disable AutomaticGainControl has been added. The setting can be accessed under the Advanced Audio Settings menu. To view the UI option a user must create a registry key HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\Communicator\AudioShowAGC and set the value to 1. This will display the UI option to enable/disable AGC under the Advanced Audio Settings menu.

Status
Fixed
(Verified)
Severity
3 - moderate

Last Modified
In Last Year

Product
Cisco IP Communicator

Technology


1st Found-In
2.1(3)

Fixed-In
2.1(3)
2.1(3.0)
7.0(3.0)

Component(s)
audio

Regression
Y

[Edited on April 18, 2010 at 11:46 AM. Reason : .]

[Edited on April 18, 2010 at 11:47 AM. Reason : .]

4/18/2010 11:46:41 AM

generally good to opt for pm when sharing bug details :p but this one is pretty harmless to share, and yes i think that's the ddts.

4/18/2010 12:06:54 PM

not really a big concern. Other than certain security related issues that have special rules on how they are released, we have a policy of making all of our bugs public.

4/19/2010 8:13:35 AM

Im running 7.0, and its exhibiting that behavior, i tried adding the registry key and restarting the software...no dice.

4/19/2010 9:00:30 AM

Do you have a smartnet contract? If so, your best bet is to open a TAC case. Although, I suspect that since you're posting here, you probably do not.

4/19/2010 9:36:19 AM

We probably do, we have a cisco voip guy who managers our voip network (probably around 4000 or so phones).

However, hes busy this week and I'm trying to find stuff out by my lonesome.

4/19/2010 2:16:35 PM