So I find a great doctor, but his support staff sucks balls. They have messed up billing for one appointment 4x now.

6/11/2012 9:14:42 PM

paging bottombaby

6/11/2012 9:15:24 PM

The worse part is that I have professional ties to the network they operate in, so I can't lay into the office staff and make an ass of myself.

[Edited on June 11, 2012 at 9:33 PM. Reason : ]

6/11/2012 9:17:14 PM

LOLOLOL Ernie

I ♥ you!!

greeky be nice to the staff

6/11/2012 9:26:06 PM

I REALLY want to bring this up to one of their execs. My rationale is that I can't be the only one with a problem.

No matter how good the doctor, bad billing service will make me and other patients go else where.

[Edited on June 11, 2012 at 9:32 PM. Reason : ]

6/11/2012 9:29:54 PM

exec.s
with in
My rationale, is

[Edited on June 11, 2012 at 9:31 PM. Reason : ]

6/11/2012 9:30:56 PM

Happy now?

6/11/2012 9:33:24 PM

else where





i hope that was intentional

[Edited on June 11, 2012 at 9:35 PM. Reason : ]

6/11/2012 9:34:53 PM

Duke billing is the fucking worst.

6/11/2012 9:38:18 PM

Ok, I have to stick up for Duke. For four years now, we've seen 6+ specialists at least once a year and had five surgeries through Duke, but we have only had problems with their billing twice. One issue we resolved with a phone call and the other in 15 minutes at check in during a regular visit.

Pitt Memorial/University Health Systems/Vidant or whatever the fuck they're calling it now is like ten times worse.

[Edited on June 11, 2012 at 10:00 PM. Reason : .]

6/11/2012 9:58:05 PM

Dweedle raved about the doctors at duke when he had his asshole sewn back together a few years back.

6/11/2012 10:00:43 PM

^ lol. 11/10

6/11/2012 10:02:36 PM

I've had two heart surgeries, a couple of caths, and at least one visit there a year for the last 15 years. They always fuck up something or magically find old bills to add to my account. I've been on countless conference calls with people who have idea what's going on or that tell me the statement in front of me that I'm reading to them doesn't exist.

6/11/2012 10:31:48 PM

I HATE HATE HATE this subject. I hate having a pre-existing condition. I have doctor appointments all the time so we are constantly dealing with delinquent medical billing.

6/11/2012 10:45:27 PM

^

6/11/2012 11:17:18 PM

What ever happened to that guy that got shitfaced in NY and was taken to the ER.

6/11/2012 11:24:26 PM

I have a bad feeling Rex is going to screw up the billing for the SO's dislocated shoulder. They were bad enough in the ER.

6/12/2012 8:28:36 AM

OP, what kind of issue?

6/12/2012 8:35:34 AM

Yeah we keep getting notices that bills are being sent to collections without ever even being billed for them..

it's fucked up.

6/12/2012 8:44:04 AM

If its Absolute Collection Service they will delete the credit entry upon payment/settlement, the problem is by that point your insurance will not pay anything. Most insurance has a timely filing requirement that claims be made in >6 months.

6/12/2012 10:50:33 AM

In April I had a physical done, and a lot of blood work. The blood work is processed through a in network hospital. They originating office has miss-entered my insurance 2x and messed up coding. The hospital messed up coding as well.

For a $10 co-pay appointment, with about $70 for lab work, I'm currently being shown as owing about $300.

My insurance company claim history shows the lab work, and corrections, subsequent appointments, and Rx's originating from the first appointment BUT does not show the original appointment. My assumption is that after the insurance information was corrected, it was never applied and re-run.

I dropped in their office this morning, and walked the billing admin through what has happened and where I thought the current issue originated (as the doctor happened to be up front and a little ). It took several minutes, and 3x explaining my point of view, but she finally saw that I was most likely in the right.

6/12/2012 12:56:23 PM

^do you have a deductible?

6/12/2012 1:42:21 PM

no

[Edited on June 12, 2012 at 1:59 PM. Reason : ]

6/12/2012 1:52:39 PM

THat would have been the easy explanation.

6/12/2012 4:34:46 PM

I was right.

Additionally, I even get my co-pay back, as it was not due (due to it being preventative care).

6/15/2012 7:27:04 PM

6/15/2012 8:07:30 PM