i call aa and get an answering machine that tries to do what the website does until you presss five buttons to get a rep. the system then puts you on hold for hours or offers to call back.

finally talking to a rep and aa customer service is so inept that the "reps" have to call "agents" to figure out how to sell the promotions they offer.

she just told me that she would put me on hold because the agent put her on hold to go figure out what to do.

5/3/2013 1:51:20 AM

Yes, I have an individual trying to "purchase a promotion" at 2 AM, what do I tell him?

Hopefully you have enough serenity to accept the fact that there's nothing you can do about it.

5/3/2013 2:52:53 AM

so just to be clear

we're talking about Alcoholics Anonymous right?

5/3/2013 3:30:55 AM

time shouldn't matter for the worlds largest airline

5/3/2013 3:35:00 AM

this wasn't funny at all. give me my mouse click back.

5/3/2013 8:29:06 AM

this wasn't a joke. it was a serious fwproblem

5/4/2013 7:04:14 PM

I clicked on this thread during an AA award travel trip and


A few hours later I went to go check into our return flights - first flight had been removed from our itinerary...had to skype AA...they put me on hold...said they needed to check with someone else...then I lost connection...they called me on my cell which didn't have service and left a vm that it was being fixed...played phone tag for another hour with them, then was told to sort it out at the airport. All in all, wasted a few hours on my last day of vacay hashtag fwp

[Edited on May 4, 2013 at 7:12 PM. Reason : pound signs]

5/4/2013 7:12:27 PM

Quote :

"so just to be clear we're talking about Alcoholics Anonymous right?"

5/4/2013 7:14:31 PM

I prefer Delta.

5/4/2013 7:16:02 PM

glad im not the only one

5/5/2013 4:37:59 AM

Quote :

"so just to be clear we're talking about Alcoholics Anonymous right?"

5/5/2013 10:03:54 AM

American Airlines is getting ghetto.

5/5/2013 11:15:38 AM

I too am the sole decision maker for an airline

Im Krallum and I approved this message

5/5/2013 11:21:15 AM