After watching ATT-TV at Golovko's, I've hence stopped lusting for it entirely.

1/25/2010 5:05:02 PM

I cannot get uverse yet to try this in my area (yet...hopefully at some point)... so does anyone with uverse use a Slingbox(es)? I'd love to know how HD works out. I know folks online swap for sports (like between UK and the US)...

Or any comments on its upload speed probably works for me. Doesn't have to be slinging media. All I care about is the internet experience. Don't have time to watch TV anyway.

I have HD footage I want to stream to the grandparents so they can see grandkids in action from various gatherings. The TWC cap isn't working out. SD is working fine but the hardware on each end is nicer than that so was looking for options.

1/28/2010 9:27:56 AM

as much as I love the Uverse service, the billing department is full of fucking shit.

I posted before about how I was receiving a promotion (supposed to be for 1 year) but then it quit showing up on the bill. I called a few times and was told the promotion never existed, that I never received credit for a promotion (which I did), the rep said that I was lying or that AT&T lied, and basically that AT&T didn't care to keep me as a customer. I asked that they continue to give me the promotion or give me a monthly credit equal to the same amount. I was told, that in no way shape or form could they credit my bill (even if there was a promotion that they couldn't credit it).

After the BBB complaint, someone from higher up in AT&T's billing dept called and reversed everything the other billing reps said (said the promotion was real, that I was supposed to have it, and didn't know why I stopped receiving it). In the end, this rep said she would start the promotion over, starting on the next billing cycle for one year.

Well, this month's bill never came, so I called this morning. I asked for the total amount on this month's bill... it doesn't include the promotion, but it's ok, maybe it will be the next billing cycle since I talked to the other rep near the printing/send date of this month's bills. Anyway, I ask the rep this morning to look into my story and see if the promotion is in place/set to being next cycle. She looks it up and says yes, you have the promotion, LET ME CREDIT YOUR ACCOUNT FOR IT.

holy fuck.

1/29/2010 9:45:20 AM

U-Verse got better across the board ratings for tv and internet service than TWC.... (consumer reports)

1/29/2010 11:15:10 AM

Quote :

"Or any comments on its upload speed probably works for me. Doesn't have to be slinging media. All I care about is the internet experience. Don't have time to watch TV anyway"

the upload speed with AT&T uVerse is going to be faster than TWC. I think the worst you can do upload wise with uVerse is 1Mbs, versus a supposed 512KB with TWC (on their standard plan), but I was never able to upload any faster than about 40kbs.

Can anyone provide more details on this?

Quote :

"After watching ATT-TV at Golovko's, I've hence stopped lusting for it entirely."

Care to elaborate? Didn't like the picture quality or something? Do you have TWC now?

1/29/2010 11:20:54 AM

Quote :

" Care to elaborate? Didn't like the picture quality or something? Do you have TWC now?"

He has directTV. I've been having some problems with my set-top box for some time now where it would struggle playing back any DVRed content, it would be pixelated as hell sometimes, etc. The DVR has no problems though but thats up in my room. I've been meaning to give them a call to come check it out though.

1/29/2010 11:28:38 AM

Quote :

"After watching ATT-TV at Golovko's, I've hence stopped lusting for it entirely."

so after watching uverse once, on a STB that apparently is busted, you've completely written off the entire service?

1/29/2010 11:56:10 AM

Down: 32200 kbs
Up: 5040 kbs

1/29/2010 8:38:16 PM

Thanks synapse and xvang...looks good at 640KB/s....I just need to keeping waiting. My TWC up is about 40-50KB/s (323kbps) which seems the norm. Turbo I think can only get you to 512kbps.

[Edited on January 30, 2010 at 2:26 PM. Reason : .]

1/30/2010 2:20:42 PM

Quote :

"versus a supposed 512KB with TWC "

sadly even that's exaggerated. 512 is the "max" for RR Turbo... and no, you never see that either. ~480-490 is the best you could ever hope for when no-one in the tri-state area is online except you. TWC is the suck wish there were fiber options around here...

Quote :

"Down: 32200 kbs Up: 5040 kbs"

that just makes me want to throw things

[Edited on January 30, 2010 at 3:15 PM. Reason : ]

1/30/2010 3:13:57 PM

I wish the series recording options included an option to only keep a certain amount of shows

1/30/2010 4:23:25 PM

So one of the reasons why I chose AT&T has now been eliminated. I got a postcard in the mail today saying that 'due to matters out of their control' Setanta sports will no longer be available Feb. 28th.

2/2/2010 12:16:53 AM

1 of the 10 reasons, or 1 of the 3?

2/2/2010 12:35:20 AM

1) The internet service
2) Setanta Sports
3) its IPTV and has a better HD line up
4) I can network my xbox through the STB downstairs and stream HD without spending $100 to get the N adapter for the xbox. (Although i discovered this AFTER I got AT&T so it doesn't count as a reason why I got U-Verse)

So I guess I'm down to 3 reasons. Although I would probably always keep the internet unless something faster comes out with someone else. The only TV i go out of my way to watch was Setanta Sports, everything else is DVR'd

2/2/2010 12:43:18 AM

^really two reasons now as I thought I saw that fox is getting rid of setana and moving that programing to their other channels.

I'm just jealous that I can't get it where I live!

2/2/2010 5:37:49 AM

I got U-Verse for the internet connection and I continue to be extremely happy with it. So far I haven't needed more than the 6Mbit down; and although it would be nice for big downloads, it's not a big deal to wait an additional few minutes. Apart from the pure stability of the connection, the main thing I like is the 1Mbit up as it makes backups and photo uploading go much faster ... also controlling my home computer from elsewhere is much smoother now too.

As far as the TV goes, I like the idea of IPTV but I haven't seen it in action. I don't watch enough TV to warrant paying for the TV package and anything I want to watch is available OTA, on Hulu, or on Netflix--all of viewable from my TV.

[Edited on February 2, 2010 at 6:01 AM. Reason : .]

2/2/2010 6:01:11 AM

Quote :

"^really two reasons now as I thought I saw that fox is getting rid of setana and moving that programing to their other channels."

That was what they sent me via post card yesterday. Informing me that Setana sports will be gone from the line-up Feb. 28th

2/2/2010 9:54:51 AM

ok so how can i get two tvs to show the Superbowl without them being out of sync...cause from what the installed said there's a few second difference between the DVR and set top box.

only thoughts so far...

1) split the signal coming out of the DVR (hdmi, component, whatever is possible)
2) Get a second setop box and put it in place of the DVR for the game


Will either of those work? I'd prefer 1 if possible

2/3/2010 9:46:19 AM

the availability thing on at&ts website says address not found, even though i've used 3 different valid addresses.....

2/3/2010 12:28:31 PM

Quote :

"the availability thing on at&ts website says address not found, even though i've used 3 different valid addresses..... "

Same problem/experience here -- I went a step further and called the 1-800 # it mentions to call if you need more help -- spent 10 minutes on hold. I spoke to the lady that answered and she was like "Oh you want U-Verse service, you need to call this # instead" (which was the SAME damn # I called...) so she said "Oh let me transfer you directly to the people you need to talk to" and then she proceeded to transfer me back to the same # I had already called... Not worth the time, trouble, or effort -- knew it was a mistake to try and give them my business in the first place.

2/3/2010 2:03:41 PM

has anyone upgraded to the new 24mbps service?

2/3/2010 11:09:40 PM

not available by the RBC even though a friend has it .5 mile down the road!

2/4/2010 2:21:33 PM

i can literally see a box they finished installing 2 months ago and i don't have service

2/4/2010 6:37:33 PM

Is anyone having issues with their RG retraining only at specific times?

If my connection drops out, its always after 9pm. UVerse is awesome when it's working and the tech reps. are very helpful, but I'm about to give up. :|

2/6/2010 9:11:39 PM

Quote :

"not available by the RBC even though a friend has it .5 mile down the road!"

Tell me about it... There is an unprotected wireless network that is UVerse that I get full service from yet I supposedly can't get it here...

2/8/2010 10:36:34 AM

Getting the 18MB service installed Wednesday. I have one question for anyone with U-Verse Internet: I've heard that because of the error reducing "interleaved" mode a lot of people have really high latency with U-Verse. Something like double the ping over standard DSL/Cable. Is it really that bad? I know U-Verse doesn't support (or at least AT&T won't let you use) Fastpath.

2/8/2010 1:00:07 PM

^ Yes, lag times will be more pronounced. I noticed that after switching from Roadrunner (7Mbs) to Uverse (12Mbs) ... I had considerably higher pings with online gaming. With TWC, while playing Left 4 Dead, I could get pings around 100 or less. Now, my average pings are 150+

Still playable and tolerable, but from a geek's perspective, it leaves much to be desired. If you're a gamer, I say stick with TWC Roadrunner.

Of course, I can now download large torrents in half the time So, there are pros and cons.

[Edited on February 8, 2010 at 2:27 PM. Reason : imo]

2/8/2010 2:21:37 PM

I have none of the ping issues. The TF2 server I play on was pinging about 50 ms on TWC and now it's about 60 ms. Nothing noticeable to me at all.

2/9/2010 9:21:12 AM

Quote :

"Tell me about it... There is an unprotected wireless network that is UVerse that I get full service from yet I supposedly can't get it here..."

Yea stuff like that is frustrating. I was excited to get this when we close and move into our house in 3 weeks. I have a friend that lives in the neighborhood literally right next door to the one we are moving to and he was letting me test drive his. I decided to try and set the service up for when we move in, only to find out it is not offered in the neighborhood I am moving to yet. Doh!

2/9/2010 9:40:00 AM

more frustration, the first house on the street has it available for them....nada for me 10 houses down.

2/9/2010 11:33:11 AM

They told me I couldn't get service when my next door neighbor had it. I just kept calling them and finally they got someone to come over who knew what was going on to fix the problem and give me service. It could be that you are too far from the VRAD right now or it could be you have an older line or bad splice that needs to be replaced. If you are that close and they know you want it they might make something happen if you bug them a few times.

2/9/2010 3:39:39 PM

thanks Z. Random but I think you work with my neighbor who was trying to figure out the same problem.

2/9/2010 11:00:33 PM

I wish they could figure out what's killing my connection only at night. As soon as the sun goes down, my connection is usable for about 15 minutes, then it drops, tries to reconnect for 10 minutes, repeat.

I'm figuring its something outside, but is there anything that's actually in my apt. that could cause interference at night?

I'm almost ready to give up.

2/9/2010 11:16:58 PM

Quote :

"thanks Z. Random but I think you work with my neighbor who was trying to figure out the same problem."

Too funny. He came up to me this morning and told me you guys both thought you were talking about me. When he told me it was you I came to this thread and you had just posted that.


As a side note, I called up AT&T yesterday to get the free 1 month upgrade from U200 to U300. While on the phone the rep told me that they repriced all the Internet packages and I could move up from 6MB to 12MB for only $2 / month more. Also she was able to give me a $5 / month credit for Internet for 6 months, so I'm saving money for twice the download speed. She waived the HD fee for a month. For billing and sales issues, their customer support is so much better than TWC or Dish ever was.

2/10/2010 9:26:17 AM

Never mind... lady pretty much told me we're SOL and probably will be for a long time.

[Edited on February 10, 2010 at 10:23 AM. Reason : x]

2/10/2010 10:14:42 AM

Quote :

"While on the phone the rep told me that they repriced all the Internet packages and I could move up from 6MB to 12MB for only $2 / month more."

lol i came to post the same thing.

$45 for 12 down and 1 up
$43 for 6 down and .768 up

2/12/2010 11:01:51 AM

damn.

2/12/2010 11:02:40 AM

Are those the speeds they are advertising? I am getting 11.75 down and 1.45 up with the new package. I thought it was advertised as 12/1.5 and 6/1.

I just checked my account today and not only did I get those other discounts, they threw in HBO for free for 3 months, $10 off U300 for 6 months, and some other combo that knocks $27 off. My bill this month is $85 for U300 w/ HBO and 12 MB Internet.

2/12/2010 4:29:45 PM

We've just about had it with our shifty Internet. Paying for 12 and get like less than 2mbps consistently

2/12/2010 6:59:48 PM

Just upgraded to the $12 for an extra $2 /month plus getting 20 cash back

2/12/2010 7:20:44 PM

Hmm, anyone know if you have to do the reward claim thing for the $20 back? It's not showing up in my account on there.

2/12/2010 8:27:59 PM

U-verse: please to come to Brier Creek

2/12/2010 8:46:14 PM

Quote :

"I am getting 11.75 down and 1.45 up with the new package. I thought it was advertised as 12/1.5 and 6/1."

what are you saying? that you aren't getting what you're paying for?

2/12/2010 9:27:07 PM

1. is anyone's olympic channel working? it won't load for me.
2. where are you guys checking your speeds?

2/13/2010 9:51:37 AM

^^ he was responding to me...i had the speeds wrong.

^ which channel is that?

2/13/2010 10:46:30 AM

85

2/13/2010 12:23:21 PM

ha. apparently no one can get the olympics on uverse as their app/interactive program is broken...

2/13/2010 1:28:52 PM

i thought the olympics weren't coming on until 2?

http://www.nbcolympics.com/getlocal/tvlistings.html

2/13/2010 1:52:26 PM

sorry, I meant on the interactive channel.

but yeh, there's coverage on the regular channels starting at 2.

but the interactive channel will have multi-view, schedules, team/athlete info, medal counts, etc. channel 85.

2/13/2010 1:57:31 PM

cool i didnt even hear about that...i'm sure they'll have it fixed soon

2/13/2010 1:58:53 PM