2

if your family owns wachovia, then tell them to get their shit together

3/30/2007 5:55:26 AM

we just met with Wachovia about our business account yesterday. We are moving that to BB&T as well. He basically told us our option was to apply for a business credit card, without knowing the rates, credit limit, or fees. And IF we get approved for it, it's AUTOMATICALLY issued.

The dude tried to tell me that you can't get a credit card with the fees known before you apply. Almost wanted to choke him.

Meanwhile, across Cameron Village, BB&T offered us a business card with 6 months no interest and gave us our options up front. AMAZING.

3/30/2007 9:16:34 AM

About bouncing checks/overdrafts

It is not wachovia's fault that you cant keep the funds in your checking account. I've done the same thing in the past, gone into the negative and then made several purchases afterwards using my checkcard. That resulted in a total of 90 dollars as fees for the overdrafts. This is what is laid out in contract.

Just pay attention to your checking account and you wont ever have to worry.

Its much easier than a class action lawsuit

3/30/2007 9:54:28 AM

I just got charged for this for April, even though the last time I logged an automatic account download was on 3/23. The lady on the phone said the only way to avoid the fee is to "de-enroll", having apparently enrolled when I added my Wachovia accounts to MS Money. So even though I turned off any automatic statement downloads, changed my password Money stores to the wrong password, and have been downloading my statements from the Wachovia website, I was still charged.


That's bullshit.

5/8/2007 11:32:07 PM

Quote :

"Just pay attention to your checking account and you wont ever have to worry. Its much easier than a class action lawsuit"

5/8/2007 11:41:28 PM

Though I am guilty of sometimes overdrafting with a check card, I never complain so much about the fees. What I will complain about Wachovia doing is charging for having a negative "available balance".

Once, my card was swiped for the wrong amount, so they canceled the transaction and swiped it for the correct amount. Problem is the sum of these two transactions made my "available balance" negative. After using my card several more times over the next couple days, I was fined each and every time, even though I never spent more than I had.

I don't know if this is still how they work. I never use check cards anymore.

5/9/2007 1:38:01 AM

^ if it was swiped for the wrong amount, it took those funds. They would be credited back a few days later, though. That's why they say don't use check cards for purchases like that. If the people at the store told you that it wouldn't go through, they didn't have any clue what they were talking about. Banks usually dont look at stuff like that and fix it unprompted, either. You'd have to call them and point it out. Otherwise, they just let it ride and charge you money and bank on the fact that you probably wouldn't notice or say anything.

5/9/2007 9:17:13 AM

My Citibank online checking account doesn't charge us for this. And we get a 4.65% apy savings account with no minimum. Only drawback is no local branches. It means we have to mail in deposits (other than direct deposit paychecks), which for us happens maybe once a month.

Wachovia savings is 0.45% apy with 10-25k in the account, and 1.50% for the same balance in a money market account.

So I get about $500 more a year at citibank than I would at a branch bank.

between the obnoxious charges and the awful rate of return, is it worth it to you to keep your money there?

Here's a list of a few high-interest savings accounts:

http://www.getrichslowly.org/blog/2007/03/21/which-online-high-yield-savings-account-is-best/

[Edited on May 9, 2007 at 9:34 AM. Reason : drawbacks.]

5/9/2007 9:26:39 AM

Quote :

"between the obnoxious charges and the awful rate of return, is it worth it to you to keep your money there? "

convinience. wachovia has the most atms around me, and has been that way for a while. i keep a small balance in my checking account, im not interested in the rate of return. i keep my savings in an ING account where i do get a good rate of return.

plus, you're comparing a checking account to a savings account. those are two different things. apples and oranges.

also, ive never noticed these "obnoxious charges" because i keep good track of my money.

[Edited on May 9, 2007 at 9:29 AM. Reason : d]

[Edited on May 9, 2007 at 9:31 AM. Reason : s]

5/9/2007 9:29:03 AM

Quote :

"I just got charged for this for April, even though the last time I logged an automatic account download was on 3/23. The lady on the phone said the only way to avoid the fee is to "de-enroll", having apparently enrolled when I added my Wachovia accounts to MS Money. So even though I turned off any automatic statement downloads, changed my password Money stores to the wrong password, and have been downloading my statements from the Wachovia website, I was still charged. That's bullshit."

i just checked my account, happened to me too.

5/9/2007 9:29:27 AM

damnit, me too

5/9/2007 9:33:54 AM

^ happened to me too ... how would I "de-enroll"??? Need to look into it.

5/9/2007 9:34:05 AM

I'm gonna de-enroll by switching to another bank

5/9/2007 9:40:08 AM

^x4

Having the two at the same institution means that, with essentially free + instant transfers between the two accounts, we can take better advantage of the high rate savings.

do you use atm's so often that it's really the factor that should drive your decision?

5/9/2007 9:42:47 AM

yes, definately.

i only use cash at bars (which i frequent pretty often), and id rather not carry large sums of money around.

ive never had a problem with money transfers, so that alone wouldnt be enough incentive for me to switch. plus as said, i really don't keep much in my checking account, so the extra couple of dollars i may make each year by keeping it in a high yield account until the second i need it doesnt outweigh the inconvinience of having to transfer the money every couple of days and driving 10-15 minutes out to an atm, imo. the ATM fees alone would probably cost more than the money i would earn in interest.

im not knocking your decision, im just answering your question as to why someone would stay with wachovia.








[Edited on May 9, 2007 at 12:47 PM. Reason : d]

5/9/2007 12:31:37 PM

^ Well there ya go. I used to spend a good bit of cash at bars, but then I was a bartender and so pretty much all I earned was in cash. The bartenders appreciate it, btw.

I guess I just wanted to point out that there can be better options than just picking between brick and mortar banks.

I think some of the money market accounts will let you debit out of them (E*trade?), but their rates can move about more.

5/9/2007 3:34:07 PM

they reversed my fee

5/10/2007 10:33:58 AM

Quote :

"i just checked my account, happened to me too."

son of a bitch. me too
05/07/2007 Other PFM MONTHLY ACCESS FEE - APRIL 2007 $5.95

did you just call 800-WACHOVIA?

5/10/2007 10:56:48 AM

i did it by the Send Message feature through online banking. i ain't got time to take a chance wasting time on the phone

5/10/2007 1:41:29 PM

What did you say in your email to get the credit? I talked to them on the phone, and sent a message. They essentially told me to go fuck myself. Both times

5/13/2007 4:17:10 PM

Same here. I threw out the original notice I got in the mail about it, and can't find it online. I'm pretty sure it didn't say I had to call and de-enroll, however.

5/13/2007 4:20:09 PM

Quote :

"I was charged $5.95 for what I assume is the new MS Money access charge (which is stupid to begin with by the way). I have not downloaded any transactions into MS Money since March 29. Please reverse this charge."

Quote :

"Hello! My name is Jon. Thank you for contacting Wachovia. This message is in response to your recent communication, which was received on 05/09/2007 and assigned Case ID 17434171. I have received your email with concerns regarding the recent changes with Personal Financial Managers (PFMs) as they relate to Wachovia and am happy to assist. Our records indicate you are enrolled in PFM access through your Online Banking account. You may contact us again to request the enrollment to be canceled and you may request the fee you were charged removed. I have listed below more details regarding PFM's and the fee. If you currently access Wachovia Online Banking or Online Banking with BillPay directly from within your PFM software (Quicken, QuickBooks, Microsoft Money) you will be charged a monthly fee of $5.95. This charge became effective on 04/01/2007. Notifications were scheduled to be sent out with your February statement. Please note that this fee does not apply if you download your personal account information from wachovia.com into your PFM software or if you have the following account: -Crown Select -Crown Classic -Crown Banking -Crown Access -Crown Regular -Crown Interest -Custom Banking -Performance Banking -Command Asset Program -Private Advisory Banking -Brokerage, Trust or Wealth -Wachovia Employee accounts I apologize for any inconvenience that this may have caused and appreciate your patience. I value your business as a Wachovia customer and look forward to continuing to serve your financial needs. If you have additional questions or concerns, please contact us via e-mail or call 800-950-2296. Representatives are available to assist you 24 hours a day, seven days a week. Sincerely, Jon A "

Quote :

"Thank you. Please cancel enrollment and remove the charge. "

Quote :

"Thank you for contacting Wachovia. This message is in response to your recent communication, which was received on 05/09/2007 and assigned Case ID 17434171. I have received your inquiry regarding the fee assessed for online access through Personal Finance Management software. (Quicken, Quickbooks or Microsoft Money). I have reviewed your account and our records indicate that your last successful connection was on 03/31/2007. I have updated your account to discontinue the fee. You may continue to download directly from our website at no charge by using the Account Download feature within Online Banking. A credit of $5.95 will be reflected in your available balance immediately. Please note, the credit will post to your online account ledger tonight between midnight and 7:30 a.m. ET. I have provided instructions below to access the Account Download feature. 1. Log on Online Banking. 2. Select the "Account Download" link at the top of your accounts page. 3. Select the accounts from the accounts drop-down list box for which transactions are being downloaded. Note: Wachovia recommends using the All Accounts option. 4. Indicate the number of days activity you want to download in the Time Period field. The default selection is 14 days. Note: It will be necessary for you to change the date each time you download account activity to avoid the download of duplicate transactions. 5. Indicate the product type and version in the Software Type section and click Download. Result: The File download message box displays. Notes: The File download message box does not display when you have deselected the "Always ask before opening this type of file" during a previous download. 6. Do you want to view the transactions immediately or import them at a later time? If you want to import the account balance and transaction information now then click Open. Result: Online Banking creates either a QFX (Quicken) or OFX (Microsoft Money) file, opens the PFM, and imports the account information. If you want to wait until a later time to import account balance and transaction information then Click Save. Result: The Save As dialog box displays. Browse to the destination to which you want to save the downloaded file and click Save. Notes: Wachovia recommends saving the file to the desktop. To import the downloaded file, you can browse to the file name and double-click it or open your PFM software and select Import on the File menu. Select Import as Web Connect file. I apologize for any inconvenience and appreciate your patience. I value your business as a Wachovia customer and look forward to continuing to serve your financial needs. If you have additional questions or concerns, please contact us via e-mail or call 800-950-2296. Representatives are available to assist you 24 hours a day, seven days a week. Sincerely, LaToya B"

[Edited on May 14, 2007 at 8:35 AM. Reason : blah blah blah]

5/14/2007 8:35:01 AM

i bet latoya is hot

5/14/2007 8:41:41 AM

Wachovia's interest rates go to 0.07% or lower, and that's with an savings account at 10K.
Once I found that out I moved the majority of my money to ING where it earns 4.5% and it's no more hassle than dealing with Wachovia itself.

I haven't figured out where to move my checking to, they've pissed me off so many times in the past 2-3 years it's not even funny.
Their system will be down when I want to access it, sometimes my debit card wont work because their system is down for "maintenance" at like 6pm on a weekday. When i got a student credit card through them they initially declined me for "insufficient history" after telling me 3 times from 3 different people no history was needed. The problem? they apparently didnt write which exact university I went to (stupid idiots) and that somehow negated the fact I was applying for the STUDENT card and had shown them my STUDENT ID and I couldn't possibly be listed as full time graduate student under occupation. Go fig. They then told me they couldn't do anything about it untill I argued with them for about 2 hours and they found THEIR mistake.

I wish i had gotten a SECU account while I worked at state but I'll be switching somewhere else once I start my job in August as they're too much fuckin hassle.

[Edited on May 14, 2007 at 8:41 PM. Reason : .]

5/14/2007 8:41:04 PM

I can't believe any of you are still with Wachovia.

Unless you have 250K+ for them to work with, it's the absolute WORST bank to deal with.

BB&T has 5 or 6 month CD's now with a 5.5% return, but even more importantly, they are SO much better to deal with. Any problem or concern I've ever had was solved, in person, in a matter of minutes. I don't understand why anyone still operates their savings or checking out of Wachovia.

5/15/2007 3:43:51 AM

noen i'd love to hear your thoughts on this...say i were to say "wachovia is the SHIT cause they are the most CONVENIENT to deal with if you GO TO NCSU...well i'd love to hear your retort to that

u give me a good enough reason to forgo convience and i'll switch...something tells me you aint got shit to fight that claim

5/15/2007 4:24:33 AM

^ umm actually any bank near nc state is CONVENIENT. NCSECU and BB&T have locations all over without fees for every little fucking thing. Wachovia makes a shitload of there profit off customer fees (they go out of there way to find ways to make you pay fees, they really do man). If you're going to be traveling all around then I can understand having wachovia or BOA. If you're typically in the ncsu area you can bank at other places and be treated better.

There nice for ATM's, but fuck that use a credit card with a dank rewards program and pay it off each month (instead of withdrawing cash all the time, only thing there useful for).

[Edited on May 15, 2007 at 5:01 AM. Reason : .]

5/15/2007 4:57:54 AM

^winner.

I mean, DnL, if you don't want to earn interest on your money, and you want to continue paying fees you never realize, by all means stick with Wachovia.

Having it linked to your NCSU account is not special. I had BB&T linked to mine, it's called BillPay. every damn bank can do that. If you want an ATM, there's a BB&T ATM at talley, and pretty sure one in the Atrium too.

5/15/2007 10:51:51 AM

So, to put everything straight, BB&T does NOT charge for Microsoft Money direct access?

Thants!

5/15/2007 12:17:41 PM

Finally got them to give me my 5.95 back

5/15/2007 9:25:22 PM

They wouldn't give me my money back And I didn't even login on 5/13

Quote :

"Dear JOSEPH M ANDERSON JR, Thank you for contacting Wachovia. This message is in response to your recent communication, which was received on 05/15/2007 and assigned Case ID 13543295. There are new and ongoing expenses associated with PFM "Direct Connect" due to the frequency of changes made by Intuit and Microsoft. (Direct Connect means connecting to Wachovia directly from within the software.) Effective 04/01/2007, existing customers who access Wachovia Online Banking or Online Banking with BillPay, using their PFM software (Quicken, QuickBooks, Microsoft Money), are charged a monthly fee of $5.95. Other financial institutions also charge for this service. Wachovia actually charges on the low end of the scale for this service. Our competitors charge a fee ranging between $3.95 to $12.95 per month. Wachovia has been one of the few financial institutions offering "Direct Connect" for free. Wachovia will continue to offer customers the option of logging into http://www.wachovia.com and downloading account information, at no charge (also known as "Web Connect"). However, we now charge for accessing Wachovia Online Banking directly from within the software. Customers were notified of this charge via insert in their February statement. Our records indicate this your last connection with your Money 2006 was on 04/03/2007. Your last connection with Quicken 2007 was on 05/13/2007. Due to this I apologize I am unable to reverse this fee. However, I have de-enrolled you from this service to avoid any future fees. I do apologize for any inconvenience and appreciate your patience and understanding. I value your business as a Wachovia customer and look forward to continuing to serve your financial needs. If you have additional questions or concerns, please contact us via e-mail or call 800-950-2296. Representatives are available to assist you 24 hours a day, seven days a week. Sincerely, Yolonda S"

5/16/2007 10:09:00 PM

They didn't SAY mine was because they were wrong, they said it was because I'm a valued customer.

Quote :

"Dear DAKOTA W HAWKINS, Welcome to Wachovia! My name is LaPrecious S and I am happy to assist you. Our records indicate you are currently not enrolled for Microsoft Money software service. For this reason, you will will no longer be assessed with the $5.95 fee. As you are a valued customer, I have refunded the $5.95 fee as a courtesy due to your banking relationship. A credit of $5.95 will be reflected in your available balance immediately. Please note, the credit will post to your online account ledger tonight between midnight and 7:30 a.m. ET. Thank you for banking with Wachovia. I look forward to serving you again. Sincerely, LaPrecious S. For additional assistance, you may contact us via e-mail or call (800) 950-2296. Representatives are available to assist you 24 hours a day, seven days a week. Your Case ID is 17532283. Original Message: I was charged 5.95 for accessing MS Money in April, even though I have not downloaded any transactions into MS Money since March. I have spoken with customer service to de-enroll, however no indication that de-enrollment was necessary preceeded my being charged. I was simply informed that I would no longer be able to dowload account information from within MS Money effective April 1. Since the last time I downloaded account information from within MS Money was March 23, I expect this fee to be refunded. |1599Wach1159|"

5/16/2007 10:55:26 PM

i think it is crazy to see threads like this and work in the branch where ever day i get complimented on how good our customer service is. and how much they love the bank. btw, if you have that free student checking account. i think it is a new thing, they give you like an "get out of overdraft free" card that you can use now. honestly, for normal use without overdrafts, you really should be getting any fees (besides atm, but even some of those can be waived per month). I also know that ,atleast at our branch, we try to treat everybody equally. We have our favorite customers of course. But they are favorites because of how they talk with us and such, and not because of their bank accounts. hell, we do alot of things in favor of the customer that i'm not even totally cool with. and that is actually directed toward the lower accounts.

i dunno. i say go to a bank that makes you feel the most comfortable.

and don't yell at the bank tellers. we don't get paid enough.

5/18/2007 7:52:35 AM

nobody here is blaming the tellers for anything. the complaints here are because of decisions that executives and top managers make w/o regard to what is good or best for their customers.

btw, just got mine cancelled and refunded too

Quote :

"Per your e-mail inquiry, your PFM services with Wachovia has been canceled. As you are a valued customer, I have refunded this fee as a courtesy due to your banking relationship. A credit of $5.95 will be reflected in your available balance immediately. Please note, the credit will post to your online account ledger tonight between midnight and 7:30 a.m. ET. ------ Original Message: ** Secure Message ** WebForm Selections: Step 1: Personal banking Step 2: Fees / charges Step 3: Monthly account service charge Question Body: I was charged $5.95 on 5/7/07 for the MS Money download service. I have not actively used this service in quite a long time. I wish to be unenrolled from the service and from the monthly charge, and I would like the first charge of $5.95 refunded since I have not used the service since the charge was announced a couple months ago. "

5/18/2007 8:38:44 AM

hahaha they reversed the charge for me

i'll have to post the email i sent later.

5/18/2007 9:42:47 AM

oh the "don't yell at the teller" thing was a separate statement all together. people tend to come in and yell at us. i'm like "hey, there isn't one fee that you pay that goes into my account."

5/18/2007 1:13:23 PM

Quote :

"WACHOVIA IS THE MOST HORRIBLE BANK IN EXISTENCE"

I couldn't agree more, though RBC Centura is just as bad.

5/18/2007 9:44:41 PM

Do any of you have more than one checking account through Wachovia? You can't pull just one account into MS Money, it pulls them all - so I'm assuming since one of those accts is a Crown, I'm not getting any charges, even on the account that isn't. I don't want to be surprised.

5/18/2007 9:59:45 PM

^ I would call, because it might be per account.

5/18/2007 11:16:56 PM

Dear Wachovia,
Please follow Chase's example.
Sincerely,
qntmfred

Quote :

" Due to a recent enhancement to our online service, we've updated the terms and conditions for the Online Services Agreement for Credit Card Only Customers to include the following change. If you have a Chase Quicken® Visa® credit card and currently pay a PFM Service Fee to use personal financial management software, such as Quicken, to access your accounts, you will no longer be charged this fee. The updated agreement will be available online on June 16, 2008 and will go into effect on June 29, 2008. You can review the latest agreements online anytime by logging on and clicking the "Legal Agreements" link at the bottom of any page. Sincerely, Online Banking Team"

6/24/2008 12:51:49 PM

woah thats neat...mods can bump threads in other sections now

6/24/2008 12:52:37 PM

Quote :

"woah thats neat...mods qntmfred can bump threads in other sections now"

6/24/2008 12:56:15 PM

Wachovia has made it so that if you have their classic banking with a minimum balance of only $1,500 you can get free Quicken/Money access.

BB&T is still at $5,000.

With that said, I've made the switch to BB&T since there are no Wachovia branches in Knoxville.

6/24/2008 1:18:03 PM

will this charge occur for mint.com?

6/24/2008 1:31:26 PM