I hate Time Warner so hard. I went to AT&T yesterday asking/pleading with them regarding their Uverse TV/internet bundle. They informed me that the official rollout is scheduled for new year 2009, although the tech said that I shouldn't hold my breath on that - more likely feb/mar 2009.Meanwhile TWC is charging me up the ass for 5/256 that is slow as balls and terrible.Internet/Cable service is probably the worst thing about moving down here from NY. Having an apartment pretty much rules out satellite as well.My TWC story: I moved from Lake Johnson Mews after they tried to screw me and my roommate. When we moved we had the tech come over to install the cable (despite the fact that I already had the converter box hooked up). He was over 2 1/2 hours late (I waited 12-5p as asked and he showed at 7:40p) to flip the freggin switch to turn on the cable. Apparently the tech forgot to install MLB Extra Innings, and my roommate called to have that turned back on. They misunderstood "I want the MLB I already paid for activated at my new address" for "I want MLB Extra Innings so please charge me again for something I already paid for" and I've been calling every week since then asking to have the charges reversed. They keep on coming back with the same reply that the form has been submitted and they're awaiting approval. I've been complaining and calling to no avail so far and the charges keep piling up. They at least know not to charge a late fee, because I've been on them long enough about this. Realizing their monopoly, and the unavailability of other options for the timebeing, I ordered NHL Center Ice this afternoon and essentially locked me in until April with their tyranny. Thanks FCC for the lack of options in this area.Tell me your TWC gripe and make me feel better. At least until Uverse comes down here and I never have to pay another TWC bill again.
10/10/2008 4:17:54 PM
FAILBOAT FAILED TO SEARCH
10/10/2008 4:18:45 PM
well i got news for you. AT&T's DSL is even worse than cable.
10/10/2008 4:18:55 PM
are you related to XSMP?
10/10/2008 4:19:23 PM
DSL's you mean!
10/10/2008 4:19:24 PM
i got EarthLink/Dish TurboHD Gold so i don't have to deal with them nearly as often
10/10/2008 4:20:01 PM
U-verse isn't DSL, DSL is already available. U-verse is on a fiber backbone, should be at least 6m/1m u/d
10/10/2008 4:20:49 PM
cable, i ain't got no cable.just the internets.
10/10/2008 4:21:14 PM
http://thewolfweb.com/message_topic.aspx?topic=543676&page=1
10/10/2008 4:21:34 PM
I, too, have made a thread explaining my discourse with TWC.
10/10/2008 4:22:04 PM
hahaha, thanks for making my interaction seem much better
10/10/2008 4:22:53 PM
explain more about this "Uverse"is someone really coming to save us from the evil bastards at TWC?
10/10/2008 4:46:14 PM
10/10/2008 4:49:47 PM
message_topic.aspx?topic=533905
10/10/2008 4:50:37 PM
I'm almost fully convinced that people who complain about how horrible customer service is with particular companies such as TWC and Sprint have absolutely no idea how to speak with (or relate to) the representatives. I was only with Time Warner briefly, but I've been a Sprint customer (just as bad of a rap sheet) for over 5 years and I don't think I have ever had a problem that was not solved. I also recently switched to DirecTV and had some initial problems with the lack of HD locals(mislead originally) - all of which were ironed out by month 1 with the courtesy addition of an HD NFL package and later, the OTA HD addon for the DVR I have.It really isn't the tier 1 call center's fault and most of the time and they cannot do anything but empathize with your situation. So bitching and making them feel like shit does not help your chances that they will go out of their way to accommodate you. Next time instead of going straight for the jugular promising to eat their unborn babies and set their dog on fire maybe lead with "How are you today?" If you don't like person you're speaking with or cannot understand them through the thick outsourced accent and feel you might snap, simply take five and call back. Typically if you're polite, professional and maybe throw in a little social engineering you can really unlock some valuable rewards with these companies. And when all of that fails, you escalate the issue to a department who's sole purpose is to "get shit done", remain calm, reiterate your entire journey if you have to and explain how you think it should be rectified.approaching walloftext, but regardless that's my .02
10/10/2008 5:00:33 PM
Where I live in SC, TW doesn't even have lines so I had to get satelitte and ATT DSL. I really did not know what to expect with DSL, but honestly it has worked out very well for us and I cannot see a difference from Road Runner. The price is not great, but when you only have one option, you pay what you gotta pay.
10/10/2008 5:07:27 PM
10/10/2008 5:13:51 PM
Sometimes I find if you email the support team you can get results too. Useful especially if you need to get your frustrations out but work all hours of the day. Plus you can revise/edit the email if you come off sounding like too much of a dickface. There's usually a good chance you can get your issue escalated since it's pretty much adding a department/email and clicking "forward"I'll back off of TWC since it's been ages since I've had to deal with them, but I really can't see their support literally taking hours every single time you call in.
10/10/2008 5:19:24 PM
10/10/2008 5:24:39 PM
10/10/2008 5:29:29 PM
hayou have nothingi moved 100 yards away and had to get a truck to come out for comcast high speed internet and he was 30 minutes late, and it took him 90 minutes to activate a modem
10/10/2008 5:31:15 PM
pretty much every ISP's TWC's UL speeds are silly completely ridiculous and shameful.then again, i could just be ignorant. i just have a hard time understanding why DL is so much higher that ULas far as twc's service is concerned, it wouldn't seem nearly so bad without the crazy hold times. it once took me a day and half to get a human on the phone after waiting anywhere from 15-30m at a time before giving up repeatedly.[Edited on October 10, 2008 at 5:38 PM. Reason : ]
10/10/2008 5:34:19 PM
10/10/2008 5:39:39 PM
10/10/2008 5:40:31 PM
Wildwoods said that getting a satellite would be tricky because of the trees in the area.I don't get cellular reception in my apartment but get 5 bars once I leave the complex, so I'm inclined to agree with them.
10/10/2008 5:59:36 PM
solution: move
10/10/2008 6:07:15 PM
Boohoohoo, cry me a river.Cable is such a required service to have. MOVE or don't pay for it. It's not that hard.
10/10/2008 6:17:47 PM