Grandmaster
All American
10829 Posts
user info
edit post |
Pros: None.
Cons: Can't access email after a month.
Web connection is extremely slow.
Customer and Tech Service are horrendous.
I 9 phone is overrated and poor quality for its cost.
Summary: I cannot access Gmail. During the past month, I have made numerous phone calls to Boost about this, easily spending 10 hours on the phone with them. At first, Boost claimed it didn't understand the problem, each time asking the same questions, and giving me the runaround. Finally, today, Boost says it does not provide access to gmail and I should have read the fine print (wherever that may be).
I do not accept this argument.
Boost advertises its monthly unlimited service as unlimited calls, texting, and web access, and web access. That implies the ability to access major web-based email. Therefore, I consider this to be false and deceptive advertising.
Other problems:
The web connection is extremely slow.
The I 9 phone worst designed phone for its cost that I have ever encountered.
During the past month, every time I called I got the same routine every time: How sorry they were. The last call, I didn't get even that. Then they proceed to ask the same questions. Supposedly I have an account into which they're entering notes, but every time I call it's was a complete blank slate.
You can't contact Technical Support directly, and Techical Support either does not respond, or does not respond in the timeframe and gets back to the customer with a half-a--ed voicemail or email claiming it needs more information. No call back information is left. Then you have to go through Customer Service again and play 20 questions, even if you say you are returning a Tech Support call. Then you get shoved down the black hole of hold again.
Was this review helpful or not helpful for you?
Thanks for your vote!
Great phone Great Service
Overall Rating:
5 out of 5
By: Mike Abrams on Tuesday, July 28, 2009
From: Forest Hills, NY (United States)
Experience: 15 Days
Pros: Call quality better then Ver TMO and ATT Clear quiet with no dropped calls.
Cons: They need more phones to select from.
Summary: My business has 2 year contracts with TMO and Verizon. We wanted to try Nextel again without the 2 year lock in. From what I understand they are building up the Nextel network for Sprints NOW network. I was told this by a sales rep at a dealer store. How true this is I don't know. I have the i335 which got good reviews and the call quality is very good in the NYC area. In other places around the USA I don't know but here it's A OK/
Was this review helpful or not helpful for you?
Thanks for your vote!
Trev in Illinois
Overall Rating:
4.3 out of 5
By: Trevor Wiedman on Sunday, July 26, 2009
From: Effingham, IL (United States)
Experience: 4 Weeks
Pros: 50 dollars !!!. Call quality has been excellent, activation online was a breeze and very speedy. Ordering online was easy and shipping was fast. Instructions, that come with the phone, for activating your service are "dummy proof". I love the no contract part of it. I don't make phone calls when I'm out in "the sticks" or hunting so the signal has always been excellent.
Cons: Phone feels a little on the "cheapish" side, Motorola i465. Wish they had more "high end" phone options. Internet browser is limited, but adequate for what I use it for.
Summary: I switched from T-Mobile, paying over 100 bucks a month, and so far I'm pretty happy. I ordered the phone online, it arrived in 3 days, activated it with a new number online, took less than 2 minutes, and so far it's working pretty good. The phone feels a little "cheap", which it was cheap to purchase, so...I guess you pay for what you get on that point. But so far, for a guy like me who simply likes to make phone calls, text message, and occasionally check my email online, I've got no complaints. Their phones do not have a lot of bells and whistles but if you want things "simplified" this is the way to go. I'll give it 3 months and come back with another update, but for now I would recommend the service. I'm trying to talk my girlfriend into switching to it. She has 5 phones on a Verizon account and her phone bills have been "UNGODLY INSANE". See you in 3 months.
Was this review helpful or not helpful for you?
Thanks for your vote!
Customer service thumbs down!!
Overall Rating:
2 out of 5
By: Michele Bourgeois on Friday, July 24, 2009
From: New Bedford, MA (United States)
Experience: 4 Days
Pros: AFFORDABLE! 5O DOLLARS UNLIMITED, TEXT, WEB, PHONE CALLS
Cons: Poor customer service, wait time too long, issues take a long time to be resolved/ Some poor reception
Summary: So i had boost in 2005-2006 then switched to nextel then back to boost as of 6/18/09. I wanted to port my old sprint number over to boost but the ppl in the store activated with a new number and told me to call and switch the number after i pay the balence on the nextel account. i did and then boost told me i could not port it over on the new boost activated sim. i went back to the store 3 times before it was resolved. called boost 4 times. on the phone for over 2 hours!! 2 ppl said i could port it but i needed to be on a phone other then the two that i was trying to port the number. when i called back from another pone they said they could not port it OMG so the next day i went to the store and had the manager call they said no then he called back and they did it after another 1 hour and a half!!! never again. in the end they gave me four dAYS OF CREDIT FOR HAVING THE 2 PHONES ACTIVE BECAUSE I CANCELED WITH NEXTEL.
2 out of 3 people found this review helpful
Was this review helpful or not helpful for you?
Thanks for your vote!
John in Massachusetts
Overall Rating:
5 out of 5
By: John Wilson on Sunday, July 12, 2009
From: Raynham, MA (United States)
Experience: 5 Years
Pros: Rugged phones, great customer service, good coverage, no roaming charges.
Cons: not enough phones to choose from.
Summary: I have had a boost mobile phone for 5 plus years. and in that 5 years I have never had a dropped call. I have only experienced no service twice, thats excellent for any phone, I had cingular before and had dropped calls a lot. tavel all through New England and New York and New Jersey with no trouble and I highly recommend this phone company. Ihave an old 415 phone. and I intend to replace it with the new curve.
Was this review helpful or not helpful for you?
Thanks for your vote!
Love it
Overall Rating:
4.3 out of 5
By: James Fisher on Friday, July 10, 2009
From: Salisbury, MD (United States)
Experience: 1 Days
Pros: Same great Nextel service - just no contract 
Cons: Older internet (Hey the iDEN system is still TDMA). Text messaging is via the web.
Summary: I bought the BoostMobile Starter Pack ($19.99+tax) and am using my i560. Service for the first few hours after activation was kind of flakey - to be expected - but afterwards, awesome. The same great Nextel service I was used to and the CS reps ARE friendly and based in the US.
Some people who post here are just idiots and remember, for every BAD post you read - there are at least equally if not more satisfied customers.
1 out of 1 people found this review helpful
Was this review helpful or not helpful for you?
Thanks for your vote!
True bottom of the line
Overall Rating:
1.3 out of 5
By: Ron Murphy on Sunday, June 21, 2009
From: Pleasanton, CA (United States)
Experience: 4 Months
Pros: Cheap (except for paying for a worthless phone and the money you forfeit when you terminate)
Cons: Phone quality very poor (i270)
Can't see a saved number/name you are editing
Phone doesn't work with PC phone mgmt software
Battery life is terrible
Phone makes phantom calls to people
Half the incoming calls go nowhere and caller hears "your subscriber is being located"
$50 Prepay money was forfeited when I canceled the account
Summary: Phone quality very poor (i270)
Can't see a saved number/name you are editing
Phone doesn't work with PC phone mgmt software
Battery life is terrible
Phone makes phantom calls to people
Half the incoming calls go nowhere and caller hears "your subscriber is being located"
$50 Prepay money was forfeited when I canceled the account
2 out of 4 people found this review helpful
Was this review helpful or not helpful for you?
Thanks for your vote!
I hate it!
Overall Rating:
1.3 out of 5
By: Bill Thomas on Thursday, June 11, 2009
From: Doylestown, PA (United States)
Experience: 1 Years
Pros: Nothing
Cons: Phones, Cost, Service
Summary: When I make a call, it usually drops it and takes me to check my balance. It is extremely annoying and i hate it. My phone is terrible, horrible to do anything with. You can barely call, you cant text, and the photos are TERRIBLE! I hate Boost, and would never recommend it to anybody
3 out of 7 people found this review helpful
Was this review helpful or not helpful for you?
Thanks for your vote!
Awesome prepaid $50/month unlimited minutes text web
Overall Rating:
5 out of 5
By: Crux Felder on Sunday, May 31, 2009
From: Rochester, NY (United States)  8/10/2009 3:48:24 AM
|
