so we can make it not suck as much as possible.

roadrunner standard for $29.95/mo for 6 months:
https://ecom.twcus.com/corporate/order/centralInbound.jsp?offercode=OfferCont&upgrades=RRStd&psheet=2009Q3-RRStd-Sale&tsheet=pm_r2

(or use the earthlink thing)

10/5/2009 3:05:31 PM

15 bucks off standard cable just by building rapport with customer service and/or account services.

10/5/2009 3:09:49 PM

bitch, that ain't nothin.

i get roadrunner standard + digital cable + 2 cablecards + digital box (for slingbox) + showtime + hbo for $79/mo

10/5/2009 3:11:07 PM

where do i find links for this stuff for maine :-P

10/5/2009 3:17:06 PM

Yeah let us not compare our customer retention e-wangs or I'll bust out my DirecTV and Sprint bills. I think I pay 29.99 for 8Mb/512k with suddenlink without any strings. Since it's 3 doods we have 12Mb/768k @ 54.95 though.

10/5/2009 3:40:49 PM

the sad part is the ridiculous prices for business accounts

it's like $159 for 5x1.5

we were paying $799 for a badass connection but in this whole "cost savings" thing people decided we didn't need to be playing on tdub and looking at porn all day

10/5/2009 3:45:45 PM

Quote :

"i get roadrunner standard + digital cable + 2 cablecards + digital box (for slingbox) + showtime + hbo for $79/mo"

weren't you the one praising uverse and the such? what happened...

10/5/2009 4:33:23 PM

i moved

10/5/2009 8:05:58 PM

over the last 6-12 months by TWC internet bill has creeped up to $58

today i called the retention dept and simply asked for a better rate, now i'm back down to $34.95 for 12 months

10/5/2010 10:25:26 AM

Quote :

"over the last 6-12 months by TWC internet bill has creeped up to $58 today i called the retention dept and simply asked for a better rate, now i'm back down to $34.95 for 12 months"

Exactly this.

My bill went back to $58.99 or some crap for RR standard. I followed the prompts to cancel service and spoke to a guy on the phone and said, "Hey I noticed my bill just about doubled and was hoping you could put me back in a promotional rate since Id rather stick with you guys than have to switch to a new provider for a better deal" A few minutes later I had my bill back to the $34.95.

On that note, the guy who put in my promotion screwed something up on my account and when I got home my cable modem was flashing on send/receive and online wasn't showing at all. I called tech support, tier 1 was useless, they transferred me to tier 3 in Greensboro and the guy there fixed the issue in 2-3 minutes.

I also asked about the new lines TWC laid throughout my neighborhood in Durham this past week -- turns out they are going to be offering significantly faster internet speeds in the near future. He didn't have the information on pricing but said your standard speeds will increase at the same price, and there will be packages for up to 40 or 50 meg download speeds -- also the upload speeds will be increasing to somewhere around 5 meg (Thank freaking GOD). Just figured I'd pass along this info.

10/5/2010 11:44:25 AM

^DOCSIS 3

10/5/2010 12:30:59 PM

after taxes i pay $127 for high speed internet (10MB) and digital cable with 1 HD DVR, no premium channels.

i think i need to call them up and bitch, or start shopping for u-verse

10/5/2010 1:03:36 PM

I pay $0.00 and I got road runner turbo and standard cable.

10/5/2010 1:19:46 PM

sugar momma?

[Edited on October 5, 2010 at 1:37 PM. Reason : alternatively, sweet papa?]

10/5/2010 1:35:26 PM

http://www.gogoraleigh.com/2010/08/01/docsis-3-0-coming-to-raleigh/

Next month supposedly. Can't wait.

Quote :

"I pay $0.00 and I got road runner turbo and standard cable."

Tell your roommates parents I said hello

[Edited on October 5, 2010 at 1:48 PM. Reason : lol]

10/5/2010 1:46:45 PM

i pay $60/month for digital cable and standard RR (under earthlink)...nothing special, but it's not too bad

i can't believe ANYONE pays the "normal" cost for these services

*shrug*

10/5/2010 2:40:11 PM

I would rather use carrier pigeons than EVER deal with Earthlink again. Far and away the worst customer service I have ever experienced. Ever. Ever ever.

10/5/2010 3:39:43 PM

I would rather use carrier pigeons than EVER deal with TWC again. Far and away the worst customer service I have ever experienced. Ever. Ever ever.

10/7/2010 4:00:41 PM

I dont' have roommates. Believe it or not its easy to get free stuff from TWC. I basically got fed up with TWC and their high rates. So i called and disconnected all services. Returned modem to store. One day i decided to see if they had actually turned off the service. NOPE. Still get Basic\Standard cable and my old RR modem pick up internet. Im sure this is a mistake on their part and will be corrected once they do an audit, but hey.......its been 3 months and counting.

10/8/2010 7:49:05 AM

I just canceled all my TWC stuff last month and returned everything. Yet they still tried to bill me for this month. ASSCLOWNS! They have the best service ever! /end rant

10/8/2010 1:15:38 PM

I just called to cancel the sports tier I picked up to watch two state football games (ECU being the last, I forget the first) and they are giving me my RR turbo for free for a year. For no reason. I hadn't mentioned anything about it. Weird, but awesome.

10/18/2010 4:09:05 PM

^Was that instead of cancelling the sports package or in addition to?

10/18/2010 4:38:38 PM

In addition to. The package was only like $5/month, I was paying $10 for RR turbo, so it'll be another $15 off my bill. Maybe he thought I was just cancelling packages because I thought cable was getting too expensive, not because I don't need to watch anything else on those channels this year.

10/18/2010 4:43:46 PM

I've found being nice/cordial with them actually wasn't helpful. I had to start sounding irritated and annoyed that I was leaving to dish/at&t that they finally gave me something around what I was asking. Also, it seems like it's pretty much par for the course to bargain with their retention department to get a better rate as evan said earlier. It also depends on the particular person you speak to so if you can't get a good deal, call back later and talk to someone else.

I went from basic cable/standard RR a few weeks ago at $85 (downgraded from digital/dvr a year back at the end of the "promotion") and at the end of this "promotion" it shot up to $110. Called customer service 3 different times about cutting off service completely before the guy offered RR turbo and basic cable for $75. Not as great as evan's deal but I really don't watch enough TV other than comedy central, spike, fx, and a half dozen other channels that I couldn't get OTA.

Bottom line: Call customer retention (you'll have to go thru customer service first) to complain about leaving, if they ask what time you want your service cut off, call back later. You'll eventually get a decent deal.

[Edited on October 19, 2010 at 4:32 PM. Reason : .]

10/19/2010 4:29:07 PM

We have basic cable (not even digital) and basic RR. It just jumped to $115/month from $78.

I just called and "the best he could do" was $104/month.

Guess we'll try again soon.

10/22/2010 1:57:20 PM

I pay $14 and get Digital cable + RR 10 meg

10/22/2010 2:53:57 PM

^^I have digital cable, HD Suite, sports pack, DVR and RR Standard and I'm paying $100.20/mo including all taxes.

10/22/2010 3:29:02 PM