my t61 is under warranty still and my power brick melted the other night . i can use the locator but is thre a service center around here that would just let me bring in the faulty brick (with the computer) and get it swapped out same day? the first 4 places i called were talkin a week for a power adapater

5/20/2010 6:58:14 PM

if you call they will over-night it to you at no cost. i called at 4pm one day and it arrived at my house the next day around 2pm.

5/20/2010 7:05:23 PM

^ agreed most warranty places will do this if you play it right.

5/20/2010 9:27:43 PM

not all warranties are the same; for example a state/govt contract warranty is much better than a private.

I worked for the State in IT for 4 years and not even a 300 computer business can get guaranteed overnight warranty replacement parts (we bought thinkpads).

5/20/2010 9:39:24 PM

just to clarify i only have 1 thinkpad and i had mine overnighted. needed the laptop for a presentation and needed a power adapter. had it in hand next day like i described.

i have no idea what point blackdog is makiung

5/20/2010 9:52:41 PM

They have a service center in ATL. That's how they get them to this area lickety split.

But I'm not aware of somewhere you can just roll up and get it replaced. If it's an emergency you may want to look into Radioshack at one of their universal chargers until the new one comes.

5/21/2010 2:43:35 PM

BlackDog had no idea what he's talking about.

5/21/2010 5:20:59 PM

^ There are a few differences, but most of them have to do with how you get into support queues, how they respond to requests (i.e. go through a script vs. just put in a part order), etc. The support you get from Dell, for example, varies a bit depending on the warranty coverage. But an average consumer won't have as much choice.

5/22/2010 6:20:48 PM

for anyone wondering got my new adapter yesterday(called 5/24). go lenovo!

5/27/2010 10:27:01 PM

Quote :

"I worked for the State in IT for 4 years and not even a 300 computer business can get guaranteed overnight warranty replacement parts (we bought thinkpads)."

um, this is completely not true.
if i put in a dell WPD dispatch by 4pm, the part is in my office by 10:30am the next day.

not to mention, we have agreements with some of our vendors to keep stock of spare parts on site.

5/28/2010 2:00:41 AM

Quote :

"BlackDog had no idea what he's talking about."

I've always had very fast service from IBM, and Lenovo has yet to drop the ball.

5/28/2010 8:37:16 AM

We have next day service with dell laptops

servers have a 4 hour service.

5/28/2010 11:38:54 AM