Mr E Nigma
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Member Services Assistant
SUMMARY
This full-time position will provide member service, event planning and administrative support to the North Carolina Restaurant and Lodging Association. The position will report to the Director of Operations and the job duties include database entry, billing, event assistance, general clerical work, receptionist and project based work.
PRIMARY RESPONSIBILITIES
• Meet and greet office visitors
• Enter and edit information into internal database system
• Create new member files and maintain up-to-date current member files
• Post payments of new and renewing memberships in internal database
• Assemble new member kits and mail out
• Create invoices and mail membership billing monthly
• Create membership reports for staff as needed
• Create membership lists for association partners on a monthly basis
• Process membership list orders from members
• Process labor law poster orders
• Process 'no smoking' decal orders
• Assist with all NCRLA and TAHMA meetings and events
• Receive, deliver, record and distribute mail on a daily basis
• Sign for and distribute UPS/Fed Ex/Airborne packages
• Order office supplies for staff on as as-needed basis
• Support staff in assigned project based work
• Perform clerical duties including, but not limited to: photocopying, faxing, mailing, & filing
• Other duties as assigned
KNOWLEDGE AND SKILL REQUIREMENTS
The right candidate must project a positive and professional company image through in-person and phone interaction. Strong knowledge of Microsoft Office and telephone protocol are vital to this position. Duties require excellent verbal and written communication skills, as well as a superior understanding of customer service. It is imperative that the candidate strives for accuracy and clear understanding of the association’s database management system.
WORKING CONDITIONS
We are a small staff who focuses on a fun team atmosphere, while performing our responsibilities at the highest level of service to our members. Each staff member possesses the ability to adapt to an ever-changing work environment, as our association is driven from our member interaction, while managing their tasks in an appropriate time frame.
COMPANY PROFILE
NCRLA is the voice of North Carolina’s $17.5 billion restaurant and lodging industries, representing the interests of more than 16,000 businesses throughout the state. Member businesses employ 10 percent of North Carolina’s workforce, and are among the largest private employment sectors in the state.
The purpose and mission of NCRLA is to protect, promote, inform and improve the restaurant and lodging industries in North Carolina. NCRLA lobbies the state General Assembly and regulatory agencies to safeguard the interests of its members, protecting their business interests while ensuring the safety, health and enjoyment of the dining and lodging public. In addition, we provide a host of products and services - from discount training programs to group health insurance - that help our members stay ahead of the game.
email: DerekL@ncrla.biz to with your cover letter and resume`. This is an entry level position  9/8/2010 4:18:09 PM
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