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MinkaGrl01

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I'm running Mozilla firefox and Webroot AntiVirus and Spy Sweeper. I updated Webroot to the new version the other day and all of a sudden it seems like every thing I click on, even on facebook, TWW, etc, I'm getting huge pop-ups. Plus random words are underlined like links but I can hover over them and they are just ads, this mainly happens on TWW. I'd like to fix this but don't know what to do. I have the block pop-ups option checked off for Mozilla. Can someone help me? Thanks!

11/29/2010 8:21:57 PM

wwwebsurfer
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10217 Posts
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Starting with the basics; did you run updates, full virus scan, etc?

If possible boot into safe mode and scan or if you have an extra PC the best route is boot the drive (as a secondary drive) in the second PC and scan it. The USB to SATA boxes help with this.

Posting a log from HijackThis can also help locate the offender.

11/29/2010 9:01:51 PM

DeltaBeta
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9417 Posts
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Safe Mode, ComboFix.

11/30/2010 9:59:45 AM

lewisje
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9196 Posts
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^this is good advice, although if possible you should try to download and run MalwareBytes first

11/30/2010 1:46:57 PM

Master_Yoda
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3626 Posts
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^ & ^^ ++

11/30/2010 2:45:46 PM

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