God dammit Netflix.

Look, Netflix, make up your fucking mind. You're changing your mind more than a 16 year old girl who has had 5 guys ask her to prom. Grow a set and grow up. You've been making one fuck up after another.

Let me lay it like this, you doubled the price of Netflix for people who want streaming and DVD rentals. Fair enough, you got a lot of negative publicity. We went months without hearing a word and the backlash died down. Then you decided to have the bright idea of re-opening old wounds and announcing a separation of your services. We just started to forget about what you've done to us and started to accept the increase in prices. Then you announce Qwikster. What the fuck is that bull shit? Like we wouldn't know you're the same fucking company trying to fuck us in the ass?

So, you reopen old wounds and the blood is a bit heavy. Now you announce you're canceling your plans, which only makes us lose faith in your competence. My eyes are about to roll out of my head at your immaturity and just lack of foresight and ability to judge your customer's feelings.

10/10/2011 11:15:54 PM

Quote :

"Grow a set and grow up."

10/10/2011 11:22:23 PM

If only there was a thread or two about this in Chit Chat and/or Entertainment.


If only..

10/10/2011 11:22:36 PM

Did they change it again?

10/10/2011 11:24:57 PM

how does the name not changing to qwikster negatively affect you

10/10/2011 11:25:14 PM

There is a federal law that prevents video rental companies from divulging your private information. They were separating to allow the streaming half of the company to sell your viewing habits and other data to facebook or other companies. They got called out on it.

10/10/2011 11:27:28 PM

still better than the alternative

10/10/2011 11:27:53 PM

It shows incompetence in the leadership of a company and negatively affects the public opinion of the company as a whole which jeopardizes their future as their stocks have plummeted 60% since July and shed 1 million users.

But asides from all of that, no, it doesn't negatively affect me.

10/10/2011 11:28:55 PM

do you have stock in them or something?

what competency are you worried about? do you think they won't send you your DVDs that you request?

10/10/2011 11:32:49 PM

Other people have stock in them, including family members.

And the competency of their leadership to direct the company towards profitability and make decisions that will net them profit and not losses like they've been doing this year. Surely, you can't be this stupid?

Oh, and I'm watching Batman.

10/10/2011 11:38:29 PM

a decent post until you go all TWW with it and start namecalling

10/10/2011 11:41:20 PM

If you would actually think I wouldn't have to go TWW on you. My decent post that points out the obvious shouldn't have to even be said. After making this thread I found a CNN article that pretty much says a lot of the same stuff I did:

http://www.cnn.com/2011/10/10/tech/web/netflix-qwikster-reaction/index.html?hpt=hp_t2

Quote :

"That did little to placate consumers who are still fuming about price increases the company announced in July and who are starting to see Netflix as a once-innovative service that's lost its way."

Quote :

"The company's public relations nightmare began in July, when Netflix announced that it would stop offering free streaming video services to households that paid for its DVD-by-mail service. That raised monthly prices by 60% for some customers, without any improvement in the service. Then Netflix said in September that it was spitting its DVD and streaming services into two companies: Qwikster and Netflix. That incensed some already-angry customers, since they now would have to deal with two corporations instead of one."

Quote :

"Since all of the whiplash changes started, Netflix has lost an estimated 1 million customers -- possibly more. An earnings call on October 24 is expected to reveal details about how Monday's changes affected the company's customer base. It's clear investors don't like all this back-and-forth. The company's stock closed down nearly 5% by the end of Monday. Since mid-July, it's fallen about 60%."

10/10/2011 11:49:46 PM

eh not gonna read it

10/10/2011 11:50:50 PM

It's 3 relatively small quotes...

10/10/2011 11:51:33 PM

posted by you

and I don't even have Netflix

10/10/2011 11:54:46 PM

relatively small to Dz nuts.


I don't understand what you want them to do?


You want them to grow some balls and stick to their OBVIOUSLY incorrect path and sink with their ship.
They're not allowed to redirect and repair their company from the damage that has been caused thus far. You just want them to suffer and fail and laugh at them.

10/10/2011 11:55:08 PM

Netflix instant movie/shows have gotten pretty awesome lately.

10/11/2011 12:03:59 AM

No. I want them to pick a direction they want to go. Some people liked the separation, some people did not. They show a lack of commitment (hence the grow a set comment). They didn't even try Qwikster.

Not to mention during this whole fiasco they lost a contract with Starz (notice, no more Starz Play) and they're seriously going to hurt their future bargaining power with the big movie makers if they continue to appear weak and confused.

10/11/2011 12:05:55 AM

http://www.hackingnetflix.com/

10/11/2011 12:14:29 AM

Quote :

"No. I want them to pick a direction they want to go. Some people liked the separation, some people did not. They show a lack of commitment (hence the grow a set comment). They didn't even try Qwikster. Not to mention during this whole fiasco they lost a contract with Starz (notice, no more Starz Play) and they're seriously going to hurt their future bargaining power with the big movie makers if they continue to appear weak and confused."

They held their massive balls in their hands for a whole month while taking staggering losses in the ass. What you're seeing isn't indecisiveness; What you're seeing IS the power of the consumer when they work together. Most of the time consumers can only GUESS at being raped of their wallets, but in this case, Netflix was too greedy, too fast.

10/11/2011 12:19:17 AM

anyone who had money in that stock deserved to lose it for being insane.

Money tends to gravitate to its rightful owner.


It's like getting in at the bottom of a pyramid scheme. How many more people out there do you think want netflix that don't already have it?

Shouldn't that be a warning sign that a P/E ratio of 100+ might be a little overboard????

It's not like 2000 was that long ago...

10/11/2011 12:23:35 AM

Quote :

"Not to mention during this whole fiasco they lost a contract with Starz (notice, no more Starz Play)"

Could be wrong on this one, but I'm pretty sure they didn't lose Starz during this whole fiasco. Starz had announced they were leaving Netflix months ago.

10/11/2011 12:29:50 AM

^^^ Actually, the majority of their loss happened a week before the Netflix/Qwikster announcement. And now, today, at this announcement, their stocks fell again.

^ A few weeks before the Netflix/Qwikster announcment on September 1st, but I'm sure Starz knew it was going to happen.

[Edited on October 11, 2011 at 12:33 AM. Reason : ^^ you're a horrible troll.]

10/11/2011 12:32:37 AM

I'm just saying that Starz didn't leave because of Netflix's decision to split up.

This is the best article I could find on it:

http://articles.businessinsider.com/2011-09-06/tech/30127052_1_premium-nature-highly-valuable-content-starz

10/11/2011 12:55:10 AM

Oh God,

Netflix is pissed!

10/11/2011 1:08:44 AM

oh damn, that's funny. Didn't realize they decided to go back to the netflix name. They need to clean house and fire some high ranking management people (including the CEO), drop the price back down (I honestly wouldn't mind spending an extra $1-2 a month compared to their original service) and give a few months of free service to old members who left in the last month or two to invite them back. That's about the only way I'd come back at this point.

I fear that if netflix goes down burning, streaming will halt for a while before another big player comes up to offer a similar level of service with a large library.

10/11/2011 1:23:58 AM

Quote :

"Netflix has lost an estimated 1 million customers"

Doesn't surprise me at all. I don't know anyone with an account anymore and used to be most of my friends had one.

10/11/2011 9:05:45 AM

They can do what they want. Netflix does not 'owe' you anything or any service. Start your own movie service or shut the fuck up. This is the problem with america

I'm Krallum and I approved this message.

10/11/2011 9:09:35 AM

It's like Netflix is drunk emailing me!

10/11/2011 9:26:06 AM

Personally, I wouldn't mind some sort of tier pricing strategy for netflix streaming, if it meant they were allowed a much larger content library. If it was extremely flexible, then I wouldn't mind paying the extra prices for various kinds of content from providers like stars, HBO and Disney. As long as they didn't charge the fuckton out of them.

Didn't HBO (or they still do?) offer online streaming to HBO subscribers?

10/11/2011 2:54:00 PM

Stock down 27%. Such a troll

10/24/2011 9:14:04 PM

that wouldve been a nice post to make a month ago

stock is actually up from your last post to your latest

[Edited on October 24, 2011 at 9:20 PM. Reason : nm, didnt see the after market trading ]

10/24/2011 9:17:20 PM

http://money.cnn.com/2011/10/24/technology/netflix_earnings/index.htm?hpt=hp_t2

Quote :

"NEW YORK (CNNMoney) -- For Netflix, the hits keep on coming -- the bad kind. The latest thwack: Netflix lost 800,000 U.S. subscribers in the quarter that just ended, which was littered with PR nightmares including a price hike and the Qwikster debacle. It was the first time in years that Netflix's U.S. customer base shrank instead of grew. Netflix spoke bluntly about the recent problems in its third-quarter earnings letter, released late Monday. "The last few months...have been difficult for shareholders, employees, and most unfortunately, many members of Netflix," Netflix CEO Reed Hastings wrote in a letter to shareholders. "We've hurt our hard-earned reputation, and stalled our domestic growth." Netflix said it was focusing on the future, promising customers that "we are done with pricing changes." But it doesn't think the subscriber hemorrhaging is at an end. Netflix had 23.8 million total U.S. subscribers as of Sept. 30, down from 24.6 million three months earlier. Around 21.5 million customers had streaming subscriptions, and just under 14 million had DVD subscriptions, with most customers mixing the two. By the end of the ongoing quarter, which wraps up Dec. 31, Netflix expects those numbers to drop further. It forecast that it will have 20 million to 21.5 million streaming customers and up to 11.3 million DVD subscribers in the U.S. Netflix shares plunged 27% in after-hours trading, though the company reported earnings that beat analysts' expectations. Netflix earned $62 million, or $1.16 a share, on a record $822 million in revenue. Unprofitable quarters ahead: The company also warned shareholders that it will be unprofitable in coming quarters. Netflix said earlier on Monday that it will expand its streaming video service into the United Kingdom and Ireland. In its earnings letter later in the day, Netflix said that expansion will make the company's overall business unprofitable "for a few quarters" starting at the beginning of 2012. Netflix said it will hit pause on its international expansion after its U.K. and Ireland launches "until we return to global profitability." Netflix ended the quarter with $366 million in cash on hand, down from $376 million at the end of its previous quarter. A nightmarish third quarter: Netflix's (NFLX) quarter started off badly in July, when the company angered many subscribers by saying it would begin charging separate prices for its DVDs-by-mail and streaming video plans. That amounted to a big price hike for Netflix customers, as the cheapest-possible bill for customers who want both services jumped from $10 to $16 a month. Enraged customers flooded Netflix's site with tens of thousands of comments, as well as a barrage of tweets under the hashtag #DearNetflix. Netflix had a wave of cancellations in July as it announced its raised rates, and a second wave throughout September and October as the price hikes took effect, Hastings said Monday in a conference call with analysts. He acknowledged the consumer backlash in his letter to shareholders, writing: "We compounded the problem with our lack of explanation about the rising cost of the expansion of streaming content ... [so] many perceived us as greedy." One analyst predicts that Netflix's streaming content licensing costs will rise from $180 million in 2010 to a whopping $1.98 billion in 2012. "Our primary issue is many of our long-term members felt shocked by the pricing changes, and more of them have expressed that by canceling Netflix than we expected," Netflix wrote. As a result of the price hike anger, on September 15 Netflix was forced to cut its U.S. third-quarter subscriber estimates by 1 million customers, or about 4%, to 24 million. Shares plunged 19% that day. But the real debacle came just three days later, on September 18. Netflix CEO Hastings announced that the company's movies-by-mail service would be rebranded as Qwikster, while the Netflix brand would be dedicated to streaming video. Still smarting from the price hike, customers were incensed. They raged against the idea of managing two separate accounts -- so much so that Netflix pulled a stunning reversal a few short weeks later and canceled the Qwikster plan. "Consumers value the simplicity Netflix has always offered and we respect that," Hastings said on October 10. "There is a difference between moving quickly -- which Netflix has done very well for years -- and moving too fast, which is what we did in this case." Many pundits and customers were shocked by the flip-flop, which led some to wonder about the company's long-term vision. And so Netflix has begun its fiscal fourth quarter under a dark cloud. In his call with analysts, Hastings said Qwikster was a product of "Netflix not listening." He predicted the next few years will bring "a slow decline" for Netflix's DVD business. Streaming catalog woes: Netflix is struggling to build and maintain a robust streaming catalog. In September, pay-cable network Starz ended contract renewal negotiations with Netflix and announced it will pull its movies and TV shows from Netflix early next year, yanking away one of Netflix's key sources of relatively recent movies. Studios are demanding more money for their valuable content, and now they have a bargaining chip in the form of Netflix's competitors. Beyond direct rivals like Hulu and kiosk service Redbox (owned by Coinstar (CSTR)), big tech players like Amazon (AMZN, Fortune 500) and Google (GOOG, Fortune 500) are jumping into the streaming game. On the conference call, Hastings said the growing number of rival services hasn't affected Netflix's bottom line. "Relative to paid television, it's not a zero-sum game," he said. Netflix will continue to pursue contracts that give it exclusive streaming rights for content, Hastings said, adding that the overall industry is skewing that way. First Published: October 24, 2011: 4:30 PM ET"

10/24/2011 9:20:38 PM