Then, when they couldn't fix the problem remotely, they had to send a service tech. out to my place to fix it.

And they charged me $40 for that visit.

Luckily, they agreed to take that $40 charge off.
Unluckily, they reneged on their word, and decided to charge me afterall.... Unless I sign up for their equipment protection plan, and keep it for 90 days.


Feeling: betrayed and hoodwinked.

8/27/2013 9:21:54 PM

how dare they? don't they know who you are?

8/27/2013 9:23:11 PM

tell them you're switching to U Verse. then hang up before they can laugh at you

8/27/2013 9:24:05 PM

8/27/2013 9:25:49 PM

is that how reneged is spelled?


..learn something new every day!

8/27/2013 9:27:05 PM

Can't you just not pay it? I've done that with TWC before in a similar situation and they were all "my bad. you're right"

8/27/2013 10:49:20 PM

cancel your service but microwave each box and router for 2 seconds before returning it

8/28/2013 12:51:21 AM

with all of your raises and bonuses, $40 should be pocket change

[Edited on August 28, 2013 at 9:26 AM. Reason : $40]

8/28/2013 9:26:44 AM

It's the principal

8/28/2013 10:09:33 AM

yes, but is it the principle?

8/28/2013 10:25:05 AM

8/28/2013 1:08:09 PM